If your bottle has broken without any impact, got disassembled, deformed, or melted, please contact our support team via the application.
Be sure to specify the sterilization method used and attach photos showing the damage. This will help us better understand the issue and assist you effectively.
Cleaning Tips
Typically, using a flexible brush to clean your bottle should not cause this problem. In this video we demonstrate the proper way to clean your bottle.
For drying, we recommend shaking the bottle upside down several times to remove any remaining water droplets, then letting it dry upside down on a clean towel.
If you have any further questions, feel free to reach out. We are here to help!