If you can't hear sounds/music during your Perifit Care(+) session, go through the steps below. In most cases, one of these should solve the issue.
1. Make sure your phone isn't on silent
On iPhone:
Check the Ring/Silent switch or Action button and make sure Silent Mode is off.
You can also open Control Center and check that Silent Mode isn't enabled.
On Android:
Press a volume button and make sure your phone isn't set to Silent or Vibrate.
Check Settings > Sound & vibration and make sure the phone is set to a sound mode.
2. Turn up your phone's volume
On iPhone:
Press the volume up button while the Perifit Care app is open to increase the media volume.
On Android:
Press the volume up button and make sure you're increasing Media volume, not just ringtone or notification volume.
3. Disconnect other Bluetooth devices
Make sure your phone isn't connected to another Bluetooth device that could be playing the sound, such as headphones, earphones, or a speaker.
4. Check the sound setting in the game
During a game, tap Pause and make sure the sound/music toggle is switched on.
Still no sound?
Tap the ? button on the app's main screen and send us a message. Our team will be happy to help.