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Device Care & Troubleshooting
Solutions and guidelines for maintaining your device and addressing any issues
28 articles
Return PolicyDetailed guidelines about the product return policy
The app asks me to activate cellular dataYou're blocked or been asked to activate WLAN / WIFI / INTERNET to use the app. How come?
Maintenance & Care
Regular maintenance and cleaning routines to ensure the longevity of your Perifit Care or Perifit Care+
Cleaning and storing my Perifit CareBest practices to keep your Perifit Care and Perifit Care+ hygienic
How to charge Perifit Care?
Superficial & Deep Sensors
Common Issues & Solutions
Solutions to frequently encountered issues by Perifit Care and Perifit Care+ users
Device Not Turning OnSteps to take if your Perifit Care or Perifit Care+ won't power on
Addressing Incorrect Sensor ReadingsSolutions to ensure accurate readings from your device's sensors
Device Disconnection IssuesSolutions to common Bluetooth connection issues
Preventing DisconnectionsTroubleshoot and solve any disconnection issues during your training
Resolving Red Quality Meter During RelaxationUnderstand why the contraction meter turns red during relaxation and how to address it
Unusual Device SmellUnderstand why your Perifit Care may have an unusual scent and how to address it
Password Recovery Email IssuesSolutions for when you're not receiving the email to reset your password
Snapped Or Broken DeviceFind out what to do if your Perifit Care breaks or is not in its proper shape
App Sound IssuesTroubleshoot why you might not be hearing sound from the app and how to fix it
How to use the silicon ring (Blocker) with Perifit+A guide to using the silicon ring (blocker) on top of Perifit+ tail to keep it stable during training
I can't turn off my Perifit Care+
My Perifit probe is damaged
I feel relaxed but the character doesn't go all the way downI feel relaxed but the character still hovers / the character doesn't go all the way down when I relax
I can no longer reach the top targetsI can no longer reach the top of the screen / the game becomes too difficult
The character does the opposite of what I doThe character goes up when I relax and down when I contract / the character does the opposite of what I do
The character reacts with a delay
I contract but the character doesn't move
My contraction quality fluctuates a lot
My strength fluctuates a lot
My Perifit Care moves or slides in/out
Game names don't match images
No training reminder notifications on Samsung phoneSteps to ensure your Perifit training reminder notifications arrive as expected
Improving Movement Detection in Perifit Care+ Whole-Body GamesTips for Enhanced Sensor Sensitivity During Whole Body Exercises