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Device Care & Troubleshooting
Device Care & Troubleshooting

Solutions and guidelines for maintaining your device and addressing any issues

25 articles
Return PolicyDetailed guidelines about the product return policy
The app asks me to activate cellular dataYou're blocked or been asked to activate WLAN / WIFI / INTERNET to use the app. How come?

Common Issues & Solutions

Solutions to frequently encountered issues by Perifit Care and Perifit Care+ users

Device Not Turning OnSteps to take if your Perifit Care or Perifit Care+ won't power on
Addressing Incorrect Sensor ReadingsSolutions to ensure accurate readings from your device's sensors
Device Disconnection IssuesSolutions to common Bluetooth connection issues
Preventing DisconnectionsTroubleshoot and solve any disconnection issues during your training
Resolving Red Quality Meter During RelaxationUnderstand why the contraction meter turns red during relaxation and how to address it
Unusual Device SmellUnderstand why your Perifit Care may have an unusual scent and how to address it
Password Recovery Email IssuesSolutions for when you're not receiving the email to reset your password
Snapped Or Broken DeviceFind out what to do if your Perifit Care breaks or is not in its proper shape
App Sound IssuesTroubleshoot why you might not be hearing sound from the app and how to fix it
How to use the silicon ring with Perifit +A guide to using the silicon ring on top of Perifit+ tail to keep it stable during training
I can't turn off my Perifit Care+
My Perifit probe is damaged
I feel relaxed but the character doesn't go all the way downI feel relaxed but the character still hovers / the character doesn't go all the way down when I relax
I can no longer reach the top targetsI can no longer reach the top of the screen / the game becomes too difficult
The character does the opposite of what I doThe character goes up when I relax and down when I contract / the character does the opposite of what I do
The character reacts with a delay
I contract but the character doesn't move
My contraction quality fluctuates a lot
My strength fluctuates a lot
My Perifit Care moves or slides in/out