Device Care & Troubleshooting
Solutions and guidelines for maintaining your device and addressing any issues
35 articles
Maintenance & Care
Regular maintenance and cleaning routines to ensure the longevity of your Perifit Care or Perifit Care+
Common Issues & Solutions
Solutions to frequently encountered issues by Perifit Care and Perifit Care+ users
- Device Not Turning OnTroubleshoot your Perifit Care(+) if it doesn't power on
- Preventing DisconnectionsSolve any disconnection issues during your training
- Resolving Red Quality Meter During RelaxationUnderstand why the contraction meter turns red during relaxation and how to address it
- Unusual Device SmellUnderstand why your Perifit Care may have an unusual scent and how to address it
- Password Recovery Email IssuesSolutions for when you're not receiving the email to reset your password
- My Perifit Care is dislocatedHow to identify the issue and what to do next
- App Sound IssuesTroubleshoot sound issues in the Perifit Care app with these quick checks.
- I can't turn off my Perifit Care+
- My Perifit Care(+) probe is damaged
- I feel relaxed but the character doesn't go all the way downI feel relaxed but the character still hovers / the character doesn't go all the way down when I relax
- I can no longer reach the top targetsI can no longer reach the top of the screen / the game becomes too difficult
- The character does the opposite of what I doThe character goes up when I relax and down when I contract / the character does the opposite of what I do
- The character reacts with a delay
- I contract but the character doesn't move
- My contraction quality fluctuates a lot
- My strength fluctuates a lot
- My Perifit Care(+) moves or slides in/out during trainingLearn why your probe may be moving during training and what you can do to keep it stable.
- Game names don't match images
- Training reminder notifications not receivedSteps to ensure your Perifit training reminder notifications arrive as expected
- Improving Movement Detection in Perifit Care+ Whole-Body GamesSimple tips to help your Perifit Care+ detect movements more clearly
- My Workout Is Not Marked as CompletedTroubleshooting why your workout isn’t appearing in the Progress tab
- I Leak Urine When Removing Perifit Care(+)
- I can make the game character move without using my pelvic muscles
- Standing position - the probe slips out or I have low contraction quality/strength
- The sensors don't read my movements correctly
- My Perifit Care Probe Feels Loose or “Snapped” at the BaseWhat to do if you heard a click, notice movement in the base, or experience sensor issues with your Perifit Care
- Why And How Do My Abdominals Affect My Perifit Care(+) Training?Understand how the probe's sensors work and what the Contraction Quality Meter is really measuring
- I Can’t Log In to the Perifit Care AppTroubleshooting login issues and getting back into your account
- I purchased Perifit Premium on another Perifit Care accountIf you purchased Perifit Premium with a different Perifit Care account and can no longer access that account, our support team can help
- I started a Perifit Premium free trial, but Premium features are still lockedIf your Perifit Premium free trial is active but Premium features are still locked, follow these steps to check your purchase and restore access
- Why can’t I use the Perifit Premium free trial as a new customer?Your free trial may have already been used with the same Apple ID or Google account, even if you’re using a new Perifit Care account