Device Care & Troubleshooting
Solutions and guidelines for maintaining your device and addressing any issues
33 articles
Maintenance & Care
Regular maintenance and cleaning routines to ensure the longevity of your Perifit Care or Perifit Care+
Common Issues & Solutions
Solutions to frequently encountered issues by Perifit Care and Perifit Care+ users
- Device Not Turning OnTroubleshoot your Perifit Care(+) if it doesn't power on
- Preventing DisconnectionsSolve any disconnection issues during your training
- Resolving Red Quality Meter During RelaxationUnderstand why the contraction meter turns red during relaxation and how to address it
- Unusual Device SmellUnderstand why your Perifit Care may have an unusual scent and how to address it
- Password Recovery Email IssuesSolutions for when you're not receiving the email to reset your password
- My Perifit Care(+) is dislocatedHow to identify the issue and what to do next
- App Sound IssuesTroubleshoot why you might not be hearing sound from the app and how to fix it
- I can't turn off my Perifit Care+
- My Perifit Care(+) probe is damaged
- I feel relaxed but the character doesn't go all the way downI feel relaxed but the character still hovers / the character doesn't go all the way down when I relax
- I can no longer reach the top targetsI can no longer reach the top of the screen / the game becomes too difficult
- The character does the opposite of what I doThe character goes up when I relax and down when I contract / the character does the opposite of what I do
- The character reacts with a delay
- I contract but the character doesn't move
- My contraction quality fluctuates a lot
- My strength fluctuates a lot
- My Perifit Care(+) moves or slides in/out during trainingLearn why your probe may be moving during training and what you can do to keep it stable.
- Game names don't match images
- Training reminder notifications not receivedSteps to ensure your Perifit training reminder notifications arrive as expected
- Improving Movement Detection in Perifit Care+ Whole-Body GamesTips for Enhanced Sensor Sensitivity During Whole Body Exercises
- I use my abdominals to make the character move in games
- My Workout Is Not Marked as CompletedTroubleshooting why your workout isn’t appearing in the Progress tab
- I'm contracting my abs on purpose but the Contraction Quality Meter remains green
- I Leak Urine When Removing Perifit Care(+)
- I can make the game character move without using my pelvic muscles
- Standing position - the probe slips out or I have low contraction quality/strength
- The sensors don't read my movements correctly
- My Perifit Care Probe Feels Loose or “Snapped” at the BaseWhat to do if you heard a click, notice movement in the base, or experience sensor issues with your Perifit Care