If your order's tracking indicates it was delivered but hasn't reached you, here's what to do:
Connect with neighbours:
Delivery personnel often leave parcels with neighbours if you're unavailable. It's worth checking with them first.
Inspect your mailbox:
Our packages are compact and can fit inside a standard mailbox. Give it a thorough look.
Apartment dwellers, check shared mailboxes:
If you live in an apartment complex with a shared mailbox, it's worth inspecting there as well.
Consult your concierge:
If applicable, your building's concierge may have accepted the delivery on your behalf. Inquire with them.
Still no luck? Contact us:
If despite these efforts, your parcel is still nowhere to be found, please reach out to our support team via the ? button of the app or email at support@perifit.co. We're here to help you locate your order.
Your satisfaction is our priority, and we're committed to assisting you every step of the way.