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Logging In with Email

Step-by-step guide to logging in with your email and password. Includes password reset instructions, troubleshooting common login issues, and security best practices to keep your account safe.

Michael Francis avatar
Written by Michael Francis
Updated this week

Use your registered email address and password to quickly access your Perkstar account.

Login process

Step 1: Access the login page

Navigate to https://app.perkstar.co.uk/registration in your web browser

Step 2: Enter your credentials

  1. Locate the Login with Email section

  2. Enter your registered email address in the Email field

  3. Enter your password in the Password field

  4. Click Login

You'll be directed to your account dashboard.


Troubleshooting

Forgot your password?

  1. Click the Forgot Password link on the login page

  2. Enter your registered email address

  3. Check your email for password reset instructions

  4. Follow the link to create a new password

Password not working?

  • Ensure Caps Lock is off

  • Check for extra spaces before or after your password

  • Verify you're using the correct email address

  • Try resetting your password if you continue to have issues

Email address not recognized?

  • Verify you're using the email address registered to your account

  • Check for typos in your email address

  • Contact support if you need to verify or update your registered email

Account locked?

Warning: After multiple failed login attempts, your account may be temporarily locked for security. Wait 15-30 minutes and try again, or contact support for assistance.


Security best practices

Password security:

  • Use a strong, unique password

  • Never share your password with anyone

  • Change your password regularly

  • Don't use the same password across multiple platforms

Account security:

  • Log out when using shared or public devices

  • Don't save passwords on public computers

  • Enable two-factor authentication if available

  • Report suspicious activity to support immediately


Frequently asked questions

Can I change my password?
Yes, you can change your password from your account settings after logging in, or use the "Forgot Password" link to reset it.

How do I switch between email and phone login?
Both methods access the same account. Choose whichever is most convenient for you on the login page.

What if I registered with a phone number but want to log in with email?
Contact support to add email login to your account or verify which credentials are associated with your account.

Is email login secure?
Yes, email login is secure when you use a strong password. For additional security, consider enabling two-factor authentication if available.

Can I save my login credentials?
Most browsers offer to save passwords. Only use this feature on personal devices, never on shared or public computers.

What should I do if I suspect unauthorized access?
Change your password immediately and contact support to secure your account.

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