When to use password recovery
If you've forgotten your password or can't access your Perkstar account, you can reset it using the email address registered to your account. The recovery process is quick and secure.
What you'll need:
Access to your registered email address
A few minutes to complete the process
Password recovery process
Step 1: Access password recovery
Navigate to the login page
Click Forgot password? (located at the bottom-right corner)
Step 2: Request password reset
Enter your registered email address in the Email field
Click Recover password
Note: A password recovery link will be sent to your email address.
Step 3: Reset your password
Check your email inbox for the password recovery message
Click the password reset link in the email
Follow the on-screen instructions to create a new password
Confirm your new password
Log in with your new credentials
Troubleshooting
Didn't receive the recovery email?
Check your spam or junk folder
Verify you entered the correct email address
Wait a few minutes—emails can take up to 5 minutes to arrive
Try requesting another recovery link
Ensure the email address is registered to your account
Recovery link expired?
Password recovery links typically expire after 24 hours for security. Request a new recovery link if yours has expired.
Recovery link not working?
Ensure you're clicking the most recent recovery link
Try copying and pasting the full URL into your browser
Clear your browser cache and try again
Request a new recovery link
Don't have access to your registered email?
Contact support for assistance with account recovery using alternative verification methods.
Still can't reset your password?
Contact support with your account details for personalized assistance.
Creating a secure password
When setting your new password, follow these best practices:
Password requirements:
Minimum length (typically 8+ characters)
Mix of uppercase and lowercase letters
Include numbers and special characters
Avoid common words or phrases
Password tips:
Use a unique password not used on other platforms
Avoid personal information (names, birthdays, etc.)
Consider using a password manager
Don't share your password with anyone
After password recovery
Next steps:
Log in with your new password to verify it works
Update your password manager if you use one
Review your account security settings
Consider enabling two-factor authentication if available
Warning: If you didn't request a password reset, Someone may be attempting to access your account. Contact support immediately if you receive unexpected password recovery emails.
Frequently asked questions
How long is the password recovery link valid?
Recovery links typically expire after 24 hours for security. Request a new link if yours has expired.
Can I use my old password again?
For security reasons, some systems prevent reusing recent passwords. Choose a new, unique password.
Will resetting my password log me out of other devices?
This depends on your system settings. You may need to log in again on other devices after resetting your password.
How often should I change my password?
Change your password every 3-6 months, or immediately if you suspect unauthorized access.
What if I'm locked out of my email account too?
Contact support with any alternative contact information or account verification details to recover your account.
Can I reset my password if I only have phone login?
Password recovery is for email-based login. If you use phone login, contact support for account access assistance.
Is the password recovery process secure?
Yes, recovery links are sent only to your registered email and expire after a short period to maintain security.