Overview
Kiosk Mode transforms the Scanner App into a hands-free station for automatic point and stamp accrual. When enabled, customers simply scan their cards and receive rewards instantly—no manual input required. This guide covers how to enable, configure, and use Kiosk Mode for streamlined customer check-ins.
What you can do:
Enable automatic accrual when cards are scanned
Set up duplicate accrual protection with customizable delays
Configure settings for different card types
Create self-service stations for high-traffic locations
Speed up customer check-ins at gyms, cafes, co-working spaces, and events
Reduce staff workload during busy periods
Before You Begin
Requirements:
Scanner App installed and configured (see installation guide)
Active login session (see login guide)
Administrator or manager permissions
Compatible card type (see supported cards below)
Info: Kiosk Mode works differently depending on your role. Administrators can enable and configure all settings, while managers can use Kiosk Mode but cannot change its settings.
Supported Card Types
Kiosk Mode applies automatic accrual to specific card types only:
✅ Cards That Support Kiosk Mode
Stamp cards:
Visit mechanics - Automatically adds a stamp when card is scanned
Stamp mechanics - Automatically adds a stamp when card is scanned
Note: If "automatic reward write-off" is enabled in template settings, the scanner will notify you when a reward is automatically redeemed upon earning the final stamp.
Reward cards:
Visit mechanics - Automatically adds points for each visit
Points mechanics - Automatically adds configured point amount
Other supported cards:
Multipass cards - Automatically records a visit
Membership cards - Automatically redeems a visit from the package
Coupon cards - Automatically redeems the coupon
❌ Cards That Do NOT Support Kiosk Mode
These card types require manual entry and cannot use automatic accrual:
Stamp cards - Expense mechanics or Products mechanics (require purchase amounts)
Reward cards - Expense mechanics or Products mechanics (require purchase amounts)
Cashback cards (require purchase amount entry)
Discount cards (require purchase amount entry)
Gift cards (require transaction amount entry)
Warning: These cards require variable purchase amounts or product selections that cannot be automated. These cards must be processed through the standard Scanner App workflow.
Enabling Kiosk Mode
For Administrators
Administrators have full control over Kiosk Mode configuration:
Step 1: Open the Scanner App and log in
Step 2: Navigate to Scanner App settings
Tap the settings icon (gear or menu)
Look for Kiosk Mode option
Step 3: Enable Kiosk Mode
Toggle the Kiosk Mode switch to ON
Enable Automatic Accrual option
Review available card templates displayed on the settings page
Step 4: Configure duplicate accrual protection (recommended)
Set a delay time between accruals to the same card
This prevents accidental duplicate scanning
Recommended: 15-60 seconds depending on your business flow
Step 5: Save settings and exit
Result: The Scanner App is now in Kiosk Mode. Any supported card scanned will automatically receive points, stamps, or visits without additional input.
For Managers
Managers can activate Kiosk Mode but cannot change settings:
Step 1: Open the Scanner App and log in with manager credentials
Step 2: Navigate to Scanner App settings
Step 3: Enable Kiosk Mode
Toggle Kiosk Mode to ON
You can activate/deactivate but cannot modify delay times or other configurations
Settings are controlled by the administrator
Step 4: Begin using Kiosk Mode
Info: If you need to change Kiosk Mode settings (delay times, card templates), contact your administrator.
Using Kiosk Mode
Once enabled, Kiosk Mode operation is simple:
Customer Workflow
Step 1: Customer approaches the scanning station
Step 2: Customer holds their card QR code up to the device camera
No need to tap buttons or enter information
The scanner automatically detects and processes the card
Step 3: Confirmation appears on screen
Points, stamps, or visits are added automatically
Customer sees confirmation message
No additional action required
Step 4: Customer leaves the station
Next customer can scan immediately (after delay period)
Staff Monitoring
While Kiosk Mode is automated, staff should:
Monitor the station periodically:
Ensure the scanner is functioning properly
Help customers who are having trouble scanning
Watch for any error messages
Handle special cases:
If a customer needs manual adjustments, exit Kiosk Mode temporarily
Process the transaction in standard Scanner App mode
Re-enable Kiosk Mode after completing special handling
Respond to notifications:
For stamp cards with automatic reward write-off, the scanner will notify you when a reward is redeemed
Provide the reward to the customer immediately
Duplicate Accrual Protection
The delay setting prevents the same card from being scanned multiple times in quick succession:
How It Works
Protection mechanism:
After a card is scanned, it enters a "cooldown period"
If the same card is scanned again during this period, accrual is blocked
A message appears indicating the card was recently scanned
After the delay expires, the card can be scanned again normally
Example scenarios:
Scenario 1: Accidental double-scan
Customer scans at 2:00 PM (stamp added)
Customer accidentally scans again at 2:00:10 PM
System blocks the duplicate (10 seconds < 60-second delay)
Customer's card is protected from duplicate accrual
Scenario 2: Legitimate return visit
Customer scans at 2:00 PM (stamp added)
Customer returns for a second class at 3:15 PM
System allows the scan (75 minutes > 60-second delay)
Second stamp is added normally
Choosing the Right Delay Time
15-30 seconds:
Best for high-traffic locations
Quick protection against immediate accidents
Allows rapid customer flow
60 seconds (recommended):
Balance between protection and convenience
Sufficient for most accidental re-scans
Works well for check-in stations
2-5 minutes:
Stronger protection for facilities where customers might scan multiple times
Use if you've experienced abuse or gaming of the system
May frustrate legitimate customers with back-to-back services
Factors to consider:
How quickly customers move through your space
Whether customers might legitimately return for multiple services in a short period
History of duplicate scanning issues
Kiosk Mode Settings Page
When you access Kiosk Mode settings, you'll see:
Settings Display
Toggle switches:
Kiosk Mode - Enable/disable the feature entirely
Automatic Accrual - Enable/disable automatic point/stamp addition
Delay configuration:
Duplicate protection delay - Time between allowed scans for the same card
Adjustable by administrators only
Card template display:
List of your account's card templates that support Kiosk Mode
Visual confirmation of which cards will work in this mode
Templates requiring manual input are not shown
Permission Levels
Administrator (main access):
Can enable/disable Kiosk Mode ✓
Can modify all settings ✓
Can adjust delay times ✓
Can configure card templates ✓
Manager:
Can enable/disable Kiosk Mode ✓
Cannot modify settings ✗
Cannot adjust delay times ✗
Cannot configure card templates ✗
Best Practices
For Setup
Tip: Test before going live by using a test card to verify automatic accrual works as expected. Scan multiple times to confirm delay protection functions correctly.
Start with longer delays: Begin with 60-90 second delays and adjust downward based on customer behavior and feedback.
Train staff first: Ensure team members understand how Kiosk Mode works, what cards are supported, and when to intervene.
Create clear signage: Place instructions at the scanning station: "Scan your card here for automatic check-in."
For Operations
Position strategically: Place the Kiosk Mode scanner where customers naturally enter or check in—lobby, entrance, reception desk.
Secure the device: Use a mount or stand to keep the scanning device stable and at an ergonomic height for customers.
Monitor during peak times: During busy periods, have staff nearby to assist customers and handle any issues quickly.
Have a backup plan: Keep a secondary device in standard mode for manual transactions when Kiosk Mode encounters issues.
For Customer Experience
Make it obvious: Use clear signage and visual cues so customers know where to scan and what to expect.
Provide feedback: Ensure the confirmation screen is visible and easy to understand—customers should know their scan was successful.
Handle automatic rewards gracefully: For stamp cards with automatic reward write-off, have rewards ready to hand out immediately when customers earn them.
Educate new customers: Have staff demonstrate the Kiosk Mode scanning process to first-time users.
For Security and Accuracy
Limit access to settings: Only grant administrator access to those who need to modify Kiosk Mode configuration.
Review accrual patterns: Periodically check transaction logs for unusual activity or potential gaming of the system.
Adjust delays if needed: If you notice duplicate scans or abuse, increase the protection delay time.
Document your settings: Keep a record of your Kiosk Mode configuration for training and troubleshooting purposes.
Switching Between Modes
You can toggle between Kiosk Mode and standard Scanner App mode as needed:
Deactivating Kiosk Mode
Quick disable:
Access Scanner App settings
Toggle Kiosk Mode OFF
Scanner returns to standard manual operation
All settings are preserved for when you re-enable
When to disable:
Need to process cards that require manual input (cashback, discount, gift cards)
Handling special transactions or adjustments
Troubleshooting issues
End of the day when switching to full-service mode
Reactivating Kiosk Mode
Return to automation:
Access Scanner App settings
Toggle Kiosk Mode back ON
All previous settings (delays, configurations) remain intact
Automatic accrual resumes immediately
Troubleshooting
Kiosk Mode Won't Enable
Problem: Cannot turn on Kiosk Mode in settings
Solutions:
Verify you have administrator permissions
Managers can enable but not configure—check if you're trying to change settings
Ensure Scanner App is updated to latest version
Log out and log back in to refresh permissions
Cards Not Accruing Automatically
Problem: Customer scans but nothing happens
Solutions:
Verify the card type supports Kiosk Mode (check supported cards list)
Confirm Automatic Accrual toggle is enabled in settings
Check if card is within duplicate protection delay period
Ensure the card program is active in your admin panel
Duplicate Accruals Occurring
Problem: Same card receives multiple accruals too quickly
Solutions:
Increase the duplicate protection delay time in settings (requires administrator)
Check that delay settings were saved properly
Verify system clock on device is accurate
Contact support if issue persists despite longer delays
Cannot Modify Kiosk Mode Settings
Problem: Settings are grayed out or unchangeable
Solutions:
Check your role—managers cannot modify settings, only enable/disable
Contact your administrator to make setting changes
Verify you're logged in with correct credentials
Confirmation Not Showing
Problem: Customer scans but unclear if accrual happened
Solutions:
Check screen brightness and visibility
Verify confirmation messages are enabled in Scanner App settings
Test with a known card to see if accrual is happening silently
Adjust device position so screen is clearly visible to customers
Wrong Amount Accrued
Problem: Card receives incorrect points or stamps
Solutions:
Review card template settings in admin panel
For stamp cards with automatic reward write-off, verify reward settings
Confirm you're using the correct card template
Check if special rules or multipliers are active
Frequently Asked Questions
What card types work with Kiosk Mode?
Kiosk Mode supports stamp cards (visit/stamp mechanics), reward cards (visit/points mechanics), multipass cards, membership cards, and coupon cards. Cards requiring purchase amounts (cashback, discount, gift cards, expense-based stamps/rewards) cannot use Kiosk Mode.
Can managers change Kiosk Mode settings?
No, managers can only enable or disable Kiosk Mode. Only administrators can modify settings like delay times and configurations.
How does duplicate protection work?
After a card is scanned, it enters a cooldown period. If the same card is scanned again during this period, the system blocks the duplicate accrual. This prevents accidental double-scanning.
What's the recommended delay time?
60 seconds is recommended for most businesses. It balances protection against accidental re-scans with convenience for customers. Adjust based on your specific needs and customer flow.
Can I use Kiosk Mode for some transactions and manual mode for others?
Yes, you can toggle Kiosk Mode on and off as needed. When disabled, the Scanner App returns to standard manual operation for cards requiring purchase amounts.
What happens if a customer earns a reward during automatic scanning?
For stamp cards with automatic reward write-off enabled, the scanner will notify staff when a reward is automatically redeemed. Staff should provide the reward to the customer immediately.
Can I have multiple devices in Kiosk Mode?
Yes, you can enable Kiosk Mode on multiple Scanner App installations. Each device operates independently with its own duplicate protection tracking.
How do I know if my card template supports Kiosk Mode?
In the Kiosk Mode settings page, you'll see a list of card templates that support automatic accrual. Only compatible templates appear in this list.
What if a customer scans the wrong card by accident?
If caught immediately within the duplicate protection delay, you may be able to block a re-scan. Otherwise, contact your administrator to adjust the transaction in the customer profile dashboard.
Does Kiosk Mode work offline?
No, Kiosk Mode requires an active internet connection to process transactions and update customer cards in real-time.
Can I customize the confirmation message customers see?
Confirmation message customization is controlled in your Perkstar admin panel settings, not in the Scanner App. Contact your administrator for customization options.
What if the delay time is too short and duplicates are occurring?
Administrators can increase the duplicate protection delay time in Kiosk Mode settings. Longer delays provide stronger protection but may impact customer experience for legitimate return visits.