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How can I contact the Perspective Support? Where can I get help?

If you can't find the answer in the helpcenter, here's how to get in touch with us.

Written by Luise
Updated this week

Summary

  • The fastest way to reach our support is via live chat — click the question mark (?) in the bottom right corner of your account.

  • If you leave the chat window, we'll send our reply to your account email address.

  • We also offer free onboarding calls and weekly live trainings to help you get started.

💡 Before contacting support: Check our Help Center (https://intercom.help/perspective-funnels/en/) or the Perspective Academy — you'll find step-by-step guides and video courses that answer many questions directly.

How do I contact live chat support?

When you're logged in to your account, click the question mark (?) in the bottom right corner. This connects you directly to our support team.

Here you can find help around Perspective yourself by simply clicking on the question mark in the bottom right corner of your account.

How do I get a fast response?

To help us resolve your issue as quickly as possible, keep these tips in mind:

  • Be logged in to your Perspective account. If you can't log in, try resetting your password first.

  • Share specific details — your funnel URL, account name, or a screenshot of the issue speeds things up significantly.

  • Visuals help — screenshots, files, or a short Loom video make it easy for us to understand your problem directly.

  • Not sure what to call the issue? Search the Help Center and send us the relevant article.

What's outside the scope of our support?

Topic

What you can do instead

Performance Marketing strategy (Facebook, Google, LinkedIn)

We can't provide individual marketing advice — every business is different

Tax and GDPR advice

Please consult a professional tax advisor or GDPR lawyer

Third-party services

We help with official Perspective integrations — for all other tools, contact the provider directly

Free Onboarding Call

Get off to a great start with Perspective: in an interactive onboarding call, you'll learn the key features and can ask your questions directly to our Customer Success team. Learn more here (https://intercom.help/perspective-funnels/en/articles/10855560-how-can-the-onboarding-call-help-you-get-started-with-the-software).

👉 Sign up for your free onboarding call (https://event.perspectivefunnel.com/plt/cal-funnels/)

Weekly Live Training

Get 60 minutes of focused funnel and marketing knowledge. Ask your questions live and receive direct feedback from our marketing experts.

👉 Register for the free live training (https://event.perspectivefunnel.com/en-weekly-live-training/)

Frequently Asked Questions

I can't log in — how can I still contact support?

Send us an email at support@perspective.co — we can help you even without account access.

What happens if I leave the chat window?

No problem. When you leave the chat, we'll send our reply to your account email address. You can then respond by email or chat message.

Is there phone support?

No — we currently don't offer phone support. Via chat, we can handle multiple requests in parallel and, if needed, check your account directly. As soon as we have a solution, we'll get back to you.

Can support help me with marketing strategies?

We help with everything related to Perspective — technical questions, integrations, and funnel settings. Individual performance marketing advice (e.g. Facebook or Google Ads) is outside our scope, as every business's needs are different.

Find more information on the following topics in our Help Center:

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