What this is
Phase has two different chat experiences:
Agent answers questions about farm data and prepares supported changes for review.
Help chat opens Intercom's new-message composer for product support. After you send the message, a support conversation is created; Fin can answer from the Help Center and the Phase team can step in.
Where to find it
Farm-data assistant: Agent in the main navigation.
Product support: More → Help chat.
Browse support articles: More → Help centre.
Current planning paths include desktop Plan for Crop Plan Studio, More → Planning & Imports → Crop Plan Import, and More → Data Centres → Spatial for Phase Ultra.
What to ask Agent
Examples:
“How much UAN is planned for wheat?”
“What paddocks have pH below 5?”
“How much Roundup do I need for Black Hill?”
“What products am I short on?”
“Show me the product label.”
“What paddocks had the worst margin?”
“What was the latest yield for this paddock?”
Confirming changes
If Phase Agent suggests a change, review it before confirming. Edits to plans, rates, products or activities should not be applied without confirmation.
Data quality
Phase Agent answers from the data available in your workspace. If records, labels, inventory, weather or yield data are missing, answers may be limited.
For a product-label question, Phase Agent searches processed approved labels in the Phase Library. It can quote the relevant section in plain language, show the APVMA approval and link to the source PDF. Ask with the exact product name or strength when possible. If several products match, choose the correct one; if Phase says no label evidence is stored, it will not guess from another product.
Safe use
Use Phase Agent for navigation help, record search, summaries and supported edits. Do not rely on it as a replacement for product labels, agronomic decisions, legal compliance, veterinary advice, tax advice or professional judgement.
For changes, always review the preview before confirming.
Contact Phase support
Open More.
Select Help chat under Support.
Write the question and send it.
Help chat opens Intercom's new-message composer. The conversation is created after you send the message. An unread badge can appear on More and beside Help chat when there is a reply.
Include the farm, paddock and season involved, the page you were using, what you expected, what happened, the exact error and a screenshot. For an import problem, include the source file name and import reference.
Do not send passwords, payment-card details or unnecessary sensitive personal information.
If Help chat will not open, use More → Email Phase support or email support@phase.ag.