To unbind SMS or Email via this method, you must be logged in, and your Picol account must be bound to both Email and SMS simultaneously, with access to both. You can disable your Picol account-bound SMS/Email by following these steps:

👉🏻 How to Disable SMS

👉🏻 How to Disable Email

Step 1: Log in to your Picol account, and click [Avatar Icon] - [Security] - [Security].

Step 2: Click [Unbind] next to “Mobile Verification,” read the “Tips”, and click [Next]. Then enter your Google Authenticator code and click [Submit]. Next, enter both the SMS and Email verification codes, and finally click [Submit] again to complete the unbinding process.

Step 1: Log in to your Picol account, and click [Avatar Icon] - [Security] - [Security].

​Step 2: Click [Unbind] next to “Email Verification,” read the “Tips”, and click [Next]. Then enter your Google Authenticator code and click [Submit]. Next, enter both the SMS and Email verification codes, and finally click [Submit] again to complete the unbinding process.

Q： I'm having trouble receiving relevant verification codes. How can I resolve this?
A：Please refer to the following appropriate guides to resolve the issues: Can't Receive Email Verification Code, Can't Receive SMS Verification Code.

Q： The system is prompting 'invalid verification code.' How can I resolve this?
A：Please refer to the following appropriate guides to resolve the issues: Email/SMS Verification Codes Wrong, Google Authenticator Code Error.

Q： I can't withdraw my funds after unbinding SMS/email. How can I resolve this?
A：Please note that for security reasons and to safeguard your account assets, withdrawals from your account will be suspended for 24 hours from the time of unbinding. The suspension will be automatically lifted after 24 hours.

How to Disable SMS/Email Manually When Logged In [App]

Please get in touch with Picol Support if you have any other questions.