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Disconnecting the Integration

In this article, we cover how to disconnect the Integration from both platforms.

Nicole Howard avatar
Written by Nicole Howard
Updated over a month ago

Disconnecting the Integration

The integration can be disconnected at any time via either platform. To make integration-related changes on the Pinpoint Works and Voly sites, you will need the enabled permissions.

Projects disconnected from Voly or Pinpoint Works will be marked with "Disconnected:" in the Job ID dropdown selector, Projects Table, and Projects Settings page. These sites will appear at the bottom of the lists. Users can re-authorise a site in Pinpoint Works and create a new project in Voly to reconnect it. Previously integrated fields will not reconnect, and new dynamic fields will be created. Older fields can be removed from Pinpoint Works or hidden in the Projects table if needed. The disconnected details that any expenditure allocated to a point will be in the original field and new invoices allocated to a point on a reconnected site will be in the new field, these will not automatically be combined and will have to be manually adjusted if required.

Please Note: If you disconnect a Project from your Asset and need to reconnect it, follow the instructions from Step 6 of Setting up your Integration. If you have any questions, please reach out to a member of the Voly Team.


Disconnecting from your Pinpoint Works Site:

  1. Click "Disconnect from Voly."

2. Confirm Disconnection.


Disconnection from Voly:

  1. Under the Projects tile in Settings, click on the 3 ellipses next to the project that you want to disconnect and click "disconnect."

2. Enter your password and disconnect the project.

If the connection is severed from either side, any data already exchanged is retained but will not be updated further by the other party.

The custom field names will have a date of disconnection appended, becoming, e.g., Invoice Total—Voly disconnected 2024-09-11.

If a site within Pinpoint has been made available for integration but not selected as a Project by a Voly asset within a week, it will revert to being unavailable, and the flow will need to be restarted.


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