Account Admins have access to the User Management tab, a comprehensive table that illustrates all the users on the account, along with their access levels and permissions. It is a more efficient way to manage users.

Within the User Management tab, you'll find an overview of all users, including whether they have 2FA activated, the number of sites they can access, and when they last logged in. Last login date pulls from web and mobile-app logins.

To access the User Management page, click "Sites" and press the cog icon next to the account name, where you will select "Account Settings."

The "Search" field can be used within User Management to search for usernames, emails, specific sites, and user types (Guest, Normal, etc.).

The "Add Users To Sites" function will allow you to add users to sites on the account.

The "Export Users" function allows you to export user's data into an Excel spreadsheet.
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As an Account Admin, you can view the limit counter for the number of users on your account under the Subscription tab.

When you click on the drop-down arrow next a users avatar, the page expands, revealing the sites that the user has access to, along with their respective permissions within each site. The sites are in alphanumeric order and have hyperlinks to each site for simple navigation.

You can adjust a user's access levels and permissions within the User Management table.

If the user's access level has been customised, an asterisk symbol will appear next to their access level.

When downgrading a user, they will automatically be assigned the highest permissions of that access level. However, the permissions will remain the same if you upgrade a user. Any necessary adjustments to permissions can be made accordingly.

If you wish to remove a user from a site, you can do that by accessing the individual site settings or using the User Management feature, this is further detailed below.
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Once a user is deleted from the site, they will no longer have access to the site, however, all of their activity history will remain saved. If they were assigned to a point, their avatar will be greyed out.

Once you have removed a user from a site, they will still be able to log into their Pinpoint Works account, but won't have access to your site anymore.

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In the Site Settings, click on the Users tab and click the red bin icon next to the users details. This option is available to Site Admin users.

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If you are an Account Admin, you can remove a user from the site by using the User Management feature in the Account Settings. Select the user by selecting the site tick box, then click on the 'Remove' button in the tool bar.

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You can edit permissions in bulk using the new "edit multiple" row. Multiple users on one site, and multiple sites across one user can be edited column by column this way.

Accessible Tags and Custom Fields will still need to be updated individually across multiple sites, as these can vary from site to site.

You can individually select multiple sites or utilize the three ellipses next to the username and choose "Select all Permissions." The bulk change bar will appear at the bottom, where you can efficiently edit or remove users in bulk.

Bulk editing allows you to modify permissions for the same users across multiple sites or for multiple users within the same site. However, simultaneous editing of permissions for multiple users and multiple sites is not supported.

To remove users in bulk, select the respective sites from which you wish to remove them and click "Remove" on the bulk change bar. Alternatively, you can remove users by selecting the three ellipses next to the username and choosing "Remove from All Sites."

If a user hasn't accepted their Pinpoint Works invitation or logged in, it will say "Last Login: N/A" next to their email (no username will be set yet). To prompt them to join, simply click on the three ellipses next to the user and choose "Resend Invitation."
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Send us a message through the chat icon in the web app, email us or keep looking through our Help Centre for more information.