To ensure accuracy in fund allocation and safeguard transaction security, our system temporarily locks funds during processing. This measure is designed to prevent duplicate settlements and protect your assets.
Please note: Pionex does not freeze user funds without cause.
Common Reasons for Fund Freezing
Your funds may be locked or occupied by the system due to the following reasons:
Active Trading Tools: Funds are currently allocated to a running trading bot.
Pending Limit Orders: You have open limit orders in manual trading that have not yet been fully executed.
Fiat Deposit Restrictions: Recent fiat deposits may be subject to a T+N withdrawal lock period.
Earning Products: Funds are currently committed to purchasing Earn products.
How to Check Fund Usage
If you are unsure why your funds are locked, you can review the details through the following steps:
On the App:
1. Navigate to [My Account] and select the "Primary Account" tab. Locate the Spot Balances section and tap on the specific currency you wish to check.
2. Tap [Occupation Status] to view the specific reasons and details regarding the frozen or occupied funds.
On the Web:
1. Log in to the official website, click on [Wallet], and enter the [Primary Account] page.
2. Under the "Portfolio" section, locate the specific currency and click [Details] to view the status and breakdown of the occupied funds.
