FAQ
Get answers to common platform questions
55 articles
Institutional Account Registration Guide
Both email and phone number bound (non Google Authenticator bound), how to unbind if lose access to one of them?
I can't sign in to my account and Google Authenticator is not accessible or has stopped working, how do I reset it?
I can log in to my account, but Google Authenticator is not accessible or has stopped working. How do I reset it?
Google Authenticator is working correctly; how to reset it?
How to Reset Account Password
How to Google Authenticator Code Error
Troubleshooting Guide: Unable to Log In to Your Pionex Account
How to Bind Google Authenticator?
How to Delete Account [App]
How to Delete Account [WEB]
How to Reset Google Authenticator
Steps to Manually Reset Google Authenticator
How to Disable SMS/Email Manually When Logged In [Web]
How to Disable SMS/Email Manually When Logged In [App]
Lost Email or Phone Number (multi-factor authentication bound)
Loss of Contact Information: Recovery Steps for Accounts with Single Email or Phone Binding (No Google Authenticator)
Can’t Receive SMS Verification Code
Can’t Receive Email Verification Code
Email/SMS Verification Codes Wrong
How to resolve and understand withdrawal restrictions due to new IP/device logins?
Passkey FAQ
Login Security Alerts: Causes and What to Do
How to view Deposit status at Pionex
How to View Withdrawal Status at Pionex
Deposit Not Received – Troubleshooting Guide
What is Block Confirmation?
Crypto Deposit & Withdrawal Fees Guide
Why Is Face Verification Required for Withdrawals?
What is the Withdrawal Whitelist?
How to Enable Withdrawal Whitelist?
How to Disable the Whitelist, or Withdraw to an Address Outside the Whitelist?
Withdrawal Whitelist Troubleshooting FAQ
How to Buy Cryptocurrency with a Bank Card in Pionex (Third Party)
How to Buy Cryptocurrency with Bank Transfer
FAQ about Buying Crypto with a Bank Card
How to Buy Cryptocurrency with a Bank Card in Pionex (Express)
How to Sell Cryptocurrency to a Local Bank Account (Third Party)
Large Transfers Deposit & Withdrawal Guide
How to Convert the Small Assets to USDT
How to view account assets
Why Have My Assets Been Frozen/Occupied?
What You Need to Know About Token Delisting
Today's Profit: Definition, Calculation Method, and Common Display Anomalies
How can I manage and troubleshoot USDT balances and deposits in my Pionex account?