To download your transaction history, follow these steps in your Pionex account:
Web Operation Step
1. Log in to your Pionex account and click the avatar icon on the upper right corner then choose [Dashboard] - [Transaction History].
2. Select the time range for which you want to export the report, then click [Submit] - [OK].
3. You will receive an email or SMS notification when the report starts to be generated and when it is completed.
4. Click [Download] to start downloading your transaction history.
App Operation Step
1. Log in to your Pionex account and click [Pionex] - [More] - [More] - [Customer support] - [Export transactions history].
2. Select the time range for which you want to export the report, then click [Submit] - [Confirm]- [Confirm].
3. You will receive two separate Emails or SMS reminders when the report starts to be generated and when it is completed.
4. Click [Download] to start downloading your transaction history.
Please Notice:
Please note that as generating records consumes server resources, each user can only generate up to 12 times per month. The download link for the transaction history will be generated within 24 hours after submission. You can download the file through the App or the Web. The download link is only valid within the next 7 days after generating. Please download it in time.
Disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; and (2) relied upon for any investment activities. All information is provided on an as-is basis and will change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability or completeness of any such information. Pionex does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Pionex shall not be liable for any consequences thereof. Please consult an outside tax professional for guidance on your personal tax obligations.
FAQ
Q: How can I calculate PnL from the report downloaded?
A: Pionex does not support direct PnL calculation within the report. We suggest exporting your transaction history to a third-party platform, such as CoinTracking, for these calculations. Please refer to the article for more information.
Q: Why does my report only show one entry per day even if I trade multiple times?
A: To ensure reports are concise and compatible with tax software, Pionex provides a Daily Trading Summary for all activities. This is the only export format available. You can view full trade details anytime in the Order History section of the App or Web.
Q: Why is my downloaded report empty?
A: Common reasons include
1) The selected date range has no activity.
2) The generation is still in progress (check your email for the completion notification).
Q: Where do I get my report for Tax Filings?
A: Pionex does not provide official tax forms. However, you can generate a full-year report by selecting a 'Custom' date range (e.g., Jan 1st to Dec 31st). Please consult a tax professional for guidance on your specific obligations.
Q: I have deleted my account. How do I get my transaction history?
A: Once you have deleted your account, you will no longer be able to log in to it, but you can submit a request to customer support, and your data can be exported manually as an email attachment.
Please get in touch with Pionex Support if you have any other questions.