To further enhance the user experience in mobile payments, Pionex proudly launches the new Mastercard!

This card fully supports major third-party payment channels, including Apple Pay and Google Pay, while seamlessly covering a wide range of everyday online and offline scenarios. From dining and transportation to digital subscriptions, users can enjoy a convenient, secure, and truly global payment experience with the MasterCard.

Step 1: Open the Pionex app, tap [Wallet] on the home page, then switch to the [Card] section.

Step 2: Tap [Apply Now].

Step 3: Follow the on-screen instructions to enter the required cardholder details, then tap [Next Step].

Step 4: Review the information carefully and tap [Confirm submission] to complete the card application process.

Step 1: Visit the official Pionex website, click [Card], and select [Personal Card].

Step 2: Click [Apply Now].

Step 3: Follow the on-screen instructions to enter the required cardholder information. After confirming that all details are correct, click [Confirm] to complete the application process.

To ensure account security and compliance, applying for the MasterCard must meet the following conditions:

Step 1: Open the Pionex app, tap [Wallet] on the home page, then switch to the [Card] section.

Step 2: Click [More], then select [Monthly Statement].

Step 3: Select the billing cycle you would like to export, then click [Confirm].

Step 4: The system will automatically generate your statement. You can then click [Share/Download] to save it.

Monthly statement export is not currently supported on the Web version. Please stay tuned for future updates.

Q: Is Pionex Mastercard a credit card?

A: No. Pionex Mastercard is a cryptocurrency debit card, not a traditional credit card. Before using, please ensure that funds have been transferred to the card account; otherwise, transactions cannot be made.

Q: Why can't I apply for a Pionex Mastercard?

A: Possible reasons include:

If you are unsure of the reason for the application failure, please contact Customer Support for further assistance.

Q: How many Pionex Cards can I apply for?
A: Each user can only have one Pionex Card.

Q: Which currencies does Pionex Mastercard support?
A: Pionex Mastercard currently only supports transferring and spending USDT. Other currencies are not yet available.

Q: Does Pionex Mastercard support receiving fiat currency, or is an IBAN available?
A: No. Pionex Card only deals with USDT — it does not support receiving fiat currency, and no IBAN number is available for the card.

Q: Which account's funds does Pionex Mastercard consume?
A: Pionex Mastercard has an independent card account. Users need to transfer funds from the primary account to the Mastercard account to make payments or purchases.

Q: Can I modify the personal information of the Pionex Mastercard?

A: Currently, the personal information associated with your card, such as your name and residential address, cannot be modified after your application is submitted. However, this will not affect the normal use of your card. If you need to update your phone number or email address, please contact Customer Support and complete the required identity verification.

Q: Is there a character limit for the name entered when applying for a Pionex Mastercard?

A: Yes. The combined length of the cardholder's First Name and Surname must not exceed 32 characters in total.

Q: What are the fees for the Pionex Mastercard?

A: For detailed fee standards and handling charges, please refer to [Fees Description]. Any changes will be subject to official announcements.

Q: Where can the Pionex Mastercard be used?

A: The Pionex Mastercard can be used for purchases at physical stores and online platforms that accept Mastercard globally. Actual usage depends on local regulations and merchant policies.
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​Q: How long is my Pionex Mastercard valid for?
A: The Mastercard has a fixed validity period of 2 years. Once it expires you will need a new card, which is requested through the card deletion and reapplication form — see How to Apply for Pionex Card Deletion. Reapplication is a separate request that is reviewed on its own and is not granted automatically.

Q: My card has expired — is that the same as my bank card expiring?

A: No, these are two different cards. The validity period above belongs to the Pionex Mastercard itself. If the card that expired is your own bank card — the one you use to buy crypto on Pionex — then the Pionex Mastercard's validity period does not apply to it: your issuing bank replaces that card, and you can buy crypto again with the new one. See FAQ about Buying Crypto with a Bank Card.

Q: Where can I find my Pionex Mastercard's billing address?

A: Not every Pionex Mastercard has a billing address. If you did not provide one when you applied, your card does not have one. For this card type the billing address is not displayed in the app or on your Monthly Statement. If a merchant asks for a billing address and your card does not have one, use another payment method, or a digital wallet that already holds your card.

Q: Does Pionex Mastercard support AVS (Address Verification)?
A: It depends on whether your card has a billing address. Not every Pionex Mastercard has one — if you did not provide an address when you applied, your card does not have one, and we are not able to add one afterwards. Either way, the address is not shown in the app or on your Monthly Statement, so there is no way to check it yourself. If a merchant requires AVS to authorise a payment and the transaction fails or is declined, that generally means your card does not have a billing address — please use another payment method, or a digital wallet that already holds your card. If you were charged even though the payment failed, request the refund from the merchant first. Once the merchant gives you the ARN (Acquirer Reference Number) for that refund, contact Pionex Support with it.

Q: Will the details of a refunded transaction appear on my monthly statement?

A: Yes, they will. You can view all transaction details, including refunds, by downloading your monthly statement through the app. Please note that Pionex Card transaction details are not included in the CSV transaction history export at this time.

APP: Wallet > Card > MasterCard > More > Monthly Statement > Select Month > Confirm

Q: Does Pionex Mastercard have a physical card?

A: No. The Pionex Mastercard is issued as a virtual card only, and a physical card is not part of the Mastercard program. The standard application flow above (Wallet > Card > Apply Now) is the virtual card application itself — the app does not display a separate "Virtual Card" option or label, so there is no additional step or entrance to look for. If you need to make in-store or offline payments, you can bind your Pionex Mastercard to a digital wallet and pay with your phone. For detailed instructions, please refer to our support page: Digital Wallet Binding Guide

Pionex will continue to explore innovative payment features, creating more flexible and efficient solutions to empower users in meeting diverse payment needs worldwide.

Q: Can I link my Pionex Mastercard to PayPal?

A: Not at this time. Linking to PayPal is currently not supported for the Pionex Mastercard.

Q: Why does my Pionex Mastercard show as “Corporate” instead of “Mastercard”?

A: This is related to the naming convention used by Mastercard’s card issuance program (BIN program). It does not mean that your card is a corporate card or business account; your card remains a personal debit card. It cannot be modified by Pionex or the user, and it does not affect the normal use of your card, including payments, purchases, or linking the card to digital wallets.
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​Q: Why can't I see the "Issuing Country/Region" of my card on the App details page?
A: Currently, the App card details page does not support the display of "Issuing Country/Region" information. This is a intentional feature design of the current version rather than a system fault or card issue, and there is currently no release schedule for adding this field in future updates.
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