To further enhance the user experience in mobile payments, Pionex proudly launches the new Mastercard!

This card fully supports major third-party payment channels, including Apple Pay, Google Pay, LINE Pay, and PayPal, while seamlessly covering a wide range of everyday online and offline scenarios. From dining and transportation to digital subscriptions, users can enjoy a convenient, secure, and truly global payment experience with the MasterCard.

Step 1: Open the Pionex app, tap [Wallet] on the home page, then switch to the [Card] section.

Step 2: Tap [Apply Now].

Step 3: Follow the on-screen instructions to enter the required cardholder details, then tap [Next Step].

Step 4: Review the information carefully and tap [Confirm submission] to complete the card application process.

Step 1: Visit the official Pionex website, click [Card], and select [Personal Card].

Step 2: Click [Apply Now].

Step 3: Follow the on-screen instructions to enter the required cardholder information. After confirming that all details are correct, click [Confirm] to complete the application process.

To ensure account security and compliance, applying for the MasterCard must meet the following conditions:

Step 1: Open the Pionex app, tap [Wallet] on the home page, then switch to the [Card] section.

Step 2: Click [More], then select [Monthly Statement].

Step 3: Select the billing cycle you would like to export, then click [Confirm].

Step 4: The system will automatically generate your statement. You can then click [Share/Download] to save it.

Monthly statement export is not currently supported on the Web version. Please stay tuned for future updates.

Q: Is Pionex Mastercard a credit card?

A: No. Pionex Mastercard is a cryptocurrency debit card, not a traditional credit card. Before using, please ensure that funds have been transferred to the card account; otherwise, transactions cannot be made.

Q: Why can't I apply for a Pionex Mastercard?

A: Possible reasons include:

If you are unsure of the reason for the application failure, please contact Customer Support for further assistance.

Q: How many Pionex Cards can I apply for?
A: Each user can only have one Pionex Card.

Q: Which currencies does Pionex Mastercard support?
A: Pionex Mastercard currently only supports transferring and spending USDT. Other currencies are not yet available.

Q: Which account's funds does Pionex Mastercard consume?
A: Pionex Mastercard has an independent card account. Users need to transfer funds from the primary account to the Mastercard account to make payments or purchases.

Q: Can I modify the personal information of the Pionex Mastercard?

A: Currently, the personal information associated with your card, such as your name and residential address, cannot be modified after your application is submitted. However, this will not affect the normal use of your card. If you need to update your phone number or email address, please contact Customer Support and complete the required identity verification.

Q: Is there a character limit for the name entered when applying for a Pionex Mastercard?
A: Yes. The combined length of the cardholder's First Name and Surname must not exceed 32 characters in total.

Q: What are the fees for the Pionex Mastercard?
A: For detailed fee standards and handling charges, please refer to [Fees Description]. Any changes will be subject to official announcements.

Q: Where can the Pionex Mastercard be used?
A: The Pionex Mastercard can be used for purchases at physical stores and online platforms that accept Mastercard globally. Actual usage depends on local regulations and merchant policies.
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​Q: How long is my Pionex Mastercard valid for?
A: The Mastercard has a fixed validity period of 2 years. Once expired, you'll need to reapply for a new card.
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​Q: Where can I find my Pionex Mastercard's billing address?
​A: Since no address was collected during application, the "Card Details" page will show this field as blank. To retrieve your system-generated billing address, export your Monthly Statement (Wallet → Card → More → Monthly Statement → select period → Confirm) — the address will appear there. This address cannot be modified.

​Q: Does Pionex Mastercard support AVS (Address Verification Service)?
A: No. Since no billing address is collected during the card application, Pionex Mastercard does not support AVS. If a merchant's payment page requires AVS verification to authorize a transaction, the payment may be declined.
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Q: Will the details of a refunded transaction appear on my monthly statement?

A: Yes, they will. You can view all transaction details, including refunds, by downloading your monthly statement through the app. Please note that Pionex Card transaction details are not included in the CSV transaction history export at this time.

APP: Wallet > Card > MasterCard > More > Monthly Statement > Select Month > Confirm

Q: Does Pionex Mastercard have a physical card?
A: No. The Pionex Mastercard is issued as a virtual card only, and a physical card is not part of the Mastercard program. If you need to make in-store or offline payments, you can bind your Pionex Mastercard to a digital wallet and pay with your phone. For detailed instructions, please refer to our support page: [Digital Wallet Binding Guide]

Pionex will continue to explore innovative payment features, creating more flexible and efficient solutions to empower users in meeting diverse payment needs worldwide.