To further enhance the user experience in mobile payments, Pionex proudly launches the new Mastercard!
This card fully supports major third-party payment channels, including Apple Pay, Google Pay, LINE Pay, and PayPal, while seamlessly covering a wide range of everyday online and offline scenarios. From dining and transportation to digital subscriptions, users can enjoy a convenient, secure, and truly global payment experience with the MasterCard.
and can follow the steps below to check and activate：
APP:
Step 1: Open the Pionex app, tap “Wallet” on the home page, then switch to the “Card” section.
Step 2: Tap “Apply Now”, choose [Mastercard], and tap “Apply”.
Step 3: The system will automatically verify whether your account meets the application requirements. Once confirmed, tap “Next Step”.
Step 4: Follow the on-screen instructions to enter the required cardholder details, then tap “Next Step”.
Step 5: Review the information carefully and tap “Confirm submission” to complete the card application process.
WEB:
Step 1: Access the Card page
Visit the official Pionex website, click “Card”, and select “Apply Personal Card”.
Step 2: Select card type
Choose "Mastercard", then click “Apply”.
Step 3: Verify eligibility
The system will automatically check whether your account meets the application requirements. Once confirmed, click “OK”.
Step 4: Enter and confirm information
Follow the on-screen instructions to enter the required cardholder information. After confirming that all details are correct, click “Confirm” to complete the application process.
To ensure account security and compliance, applying for the MasterCard must meet the following conditions:
Complete Level 2 Identity Verification (KYC2)
Account Asset Greater than 10 USDT
Frequently Asked Questions
Q: Is Pionex Mastercard a credit card?
A: No. Pionex Mastercard is a cryptocurrency debit card, not a traditional credit card. Before using, please ensure that funds have been transferred to the card account; otherwise, transactions cannot be made.
Q: Why can't I apply for a Pionex Mastercard?
A: Possible reasons include:
Your Primary Account balance does not meet the minimum amount requirement. Please ensure your available balance meets the minimum amount displayed on the application page before applying.
Your account is currently under risk control, compliance review, or other restrictions.
User is from the restricted areas of Pionex.
Mastercard applications are currently only available to users registered in Russia.
Your account is not at a complete identity verification level 2.
Please ensure you are using the latest version of the Pionex App (TestFlight for iOS or APK for Android). You may also try submitting your application through the web version at Pionex.com.
If you are unsure of the reason for the application failure, please contact Customer Support for further assistance.
Q: How many Pionex Mastercard can I apply for?
A: Each user can only have one Pionex Mastercard.
Q: Which currencies does Pionex Mastercard support?
A: Pionex Mastercard currently only supports transferring and spending USDT. Other currencies are not yet available.
Q: Which account's funds does Pionex Mastercard consume?
A: Pionex Mastercard has an independent card account. Users need to transfer funds from the primary account to the Mastercard account to make payments or purchases.
Q: Can I modify the personal information of the Pionex Mastercard?
A: Currently, modifications to personal information (such as address, etc.) are not supported. Please ensure that the information is correct before submitting.
However, this will not affect the normal use of the card.
Q: What are the fees for the Pionex Mastercard?
A: For detailed fee standards and handling charges, please refer to 【Fees Description】. Any changes will be subject to official announcements.
Q: Where can the Pionex Mastercard be used?
A: The Pionex Mastercard can be used for purchases at physical stores and online platforms that accept Mastercard globally. Actual usage depends on local regulations and merchant policies.
Q: Will the details of a refunded transaction appear on my monthly statement?
A: Yes, they will. You can view all transaction details, including refunds, by downloading your monthly statement through the app. Please note that Pionex Card transaction details are not included in the CSV transaction history export at this time.
APP: Wallet > Card > MasterCard > More > Monthly Statement > Select Month > Confirm
Q: Does Pionex Mastercard have a physical card?
A: Unfortunately, we currently only provide a virtual card option. The relevant team is planning to launch a physical card to expand your payment options. Rest assured, once the physical card is available, we will announce it as soon as possible. In the meantime, if you need to make physical or offline payments, you can easily bind your Pionex Mastercard to a digital wallet. For detailed instructions, please refer to our support page: 【Digital Wallet Binding Guide】
In this issuance, Sunrate serves as the technology provider, ensuring smooth integration with multiple payment platforms. At the same time, Pionex remains the core service provider, delivering a complete service journey that spans card issuance, payments, settlements, and customer support.
Pionex will continue to explore innovative payment features, creating more flexible and efficient solutions to empower users in meeting diverse payment needs worldwide.