This article explains how various products are handled when a token or trading pair is delisted from the Pionex platform, and what you should be aware of. The scope covers: spot, MEME Guru tokens, futures trading pairs, and structured products.
Pionex conducts regular reviews of listed digital assets to ensure that platform tokens maintain high quality standards. When a token no longer meets listing requirements, or when significant changes occur in the industry, we will conduct an in-depth review of the relevant project and may proceed with delisting.
How to confirm whether a token or trading pair has been delisted?
If you notice that a spot token, MEME Guru token, futures position, or a specific token's structured product has disappeared, it is possible that the relevant token or trading pair has been delisted from the platform.
You may visit the Pionex Official Announcement Page to search for any related delisting announcements.
How will the platform notify you before a token or trading pair is delisted?
Under normal circumstances, prior to delisting the platform will:
Publish an official announcement in advance
Send mobile push notifications
Display an upcoming delisting notice on the trading page for the affected trading pairs
The announcement will specify the affected tokens/trading pairs, the delisting date and time, remind you to cancel open orders and close bot orders promptly, and outline the follow-up handling procedures after delisting.
How each product type is handled after the token/trading pair is delisted
1. Spot Tokens & MEME Guru Tokens
Depending on the specific circumstances, the platform will adopt one of the following approaches:
A. Automatic Conversion to USDT (Most Common)
The platform will automatically convert your remaining tokens into USDT. You can check the conversion record through the following:
Website: Account – Conversion History
Mobile app: Pionex → My Account → Deposit → ⏱︎ → Conversion Records
To protect user interests, the platform will sell the tokens in batches on the open market during the conversion period. The final conversion price you receive will be calculated based on the average price at which the platform sold the tokens.
B. Withdrawal Channel Remains Open (If Supported)
If the delisted token supports withdrawals, the platform will keep the withdrawal channel open for a period of time after delisting, allowing you to transfer the tokens to another cryptocurrency platform.
If you have not withdrawn your tokens by the end of the withdrawal period, the platform will automatically convert them to USDT in accordance with the rules described above.
C. Token Restructuring by the Project Team (If Applicable)
If the token's project team undergoes a restructuring, including but not limited to:
Merging of multiple tokens
Token renaming
Relisting under a new name
The platform will delist the old token first, then relist it under the new token's name. Your existing tokens will be automatically converted to the new token at the applicable exchange ratio. Once the new token is listed, you will be free to trade it on the platform.
2. Futures Trading Pairs
After delisting, all positions and orders will be automatically cancelled and settled in the base currency of the respective trading pair. The settled balance will be automatically returned to your account.
3. Arbitrage Products
Prior to delisting, product earnings will continue to be distributed as normal. After delisting, the principal and earnings within the product will be automatically withdrawn to your account.
4. Structured Products
Prior to delisting, the relevant structured products will continue to distribute earnings as normal. After delisting, the system will automatically terminate the relevant products and return the spot tokens to your account.