Let us show you how to transfer crypto from your Pionex.US account to an external platform or wallet.
App operation step
Step 1: After logging in click [Account] - [Send & Receive] - [Send to exchange/wallet]
Step 2: Select the cryptocurrency you want to withdraw, then tap the “Sending Network” dropdown to see the available options and choose the correct network.
*Please select the network carefully and ensure it matches the network of the platform or wallet from which you are withdrawing funds. If you choose the wrong network, your funds may be lost and cannot be recovered.
Step 3: Enter the withdrawal address that matches your receiving platform or wallet, input the amount you wish to withdraw, and then click [Submit] followed by [Confirm] to proceed.
Step 4: Fill in the relevant security authentication codes then click [Confirm] - [Check withdrawal history] - [Withdrawa] - [Crypto] to check your withdrawal status.
*The validity period of the SMS/Email verification code is 8 minutes, and the validity period of the Google verification code is 30 seconds. Please enter the verification code as soon as possible within the validity period to complete the verification.
Web operation step
Step 1: After logging into your Pionex.US account, click [Wallet] - [Send Crypto] - [Send Crypto]
Step 2: Click the dropdown arrow, search for the cryptocurrency you wish to deposit, and select it.
Step 3: You’ll see the available networks based on the cryptocurrency you choose. Select the correct network that matches your receiving platform or wallet. After that, enter the withdrawal address and quantity, then click [SUBMIT] - [CONTINUE] to proceed.
*Please select the network carefully and ensure it matches the network of the platform or wallet from which you are withdrawing funds. If you choose the wrong network, your funds may be lost and cannot be recovered.
Step 4: Fill in the relevant security authentication codes then click [Confirm] - [OK] to check your withdrawal status.
*The validity period of the SMS/Email verification code is 8 minutes, and the validity period of the Google verification code is 30 seconds. Please enter the verification code as soon as possible within the validity period to complete the verification.
Note:
1. Not all cryptocurrencies support withdrawals. You can only withdraw the cryptocurrencies that support withdrawals.
2. Please select the network carefully and ensure it matches the network of the platform or wallet you are withdrawing funds from. If you select the wrong network, your funds may be lost and cannot be recovered.
3. Each cryptocurrency has a minimum withdrawal amount, which depends on the cryptocurrency type and network. If you don't have a sufficient amount, please convert to another cryptocurrency or choose a different network.
FAQ:
1. I withdraw via the wrong chain, use the wrong currency, or my deposit has not arrived. Can I recover my funds?
Once the withdrawal status shows as 'complete' in Pionex.US, it means the funds have been successfully withdrawn from your Pionex.US account. For any further assistance, please contact the support team of the destination wallet or exchange.
2. I'm having trouble receiving relevant verification codes, how can I resolve this?
How to solve the Can't Receive Email Verification Code issue.
How to solve the Can't Receive SMS Verification Code issue.
3. The system is prompting 'invalid verification code.' How can I resolve this?
How to solve the Email/SMS Verification Codes wrong issue.
How to solve the 2FA Code Error.
4. Can I withdraw money from Pionex.US to any address or platform?
Do not withdraw funds from Pionex.US to sanctioned or high-risk entities, as this may result in restrictions on your account.
Please get in touch with Pionex.US Support if you have any other questions.