If a member misses a payment on their Bespoke Instalment Plan, it’s important they do not try to pay manually through the Shop. Doing so can create a duplicate instalment plan, causing confusion for both the club and the member.
📝 How to Update a Missed Bespoke Instalment Payment
Contact the Member Directly
Use WhatsApp or another quick method to explain the missed payment.
Confirm they understand the next steps.
Send the Outstanding Payment Request
Go to Team Orders → Bespoke Instalment Plan for the member.
Click Send Request next to the missed instalment (e.g., August).
Assist the Member Through Payment
Ensure they received the payment link.
Help them complete the payment if needed.
✅ Once paid, the instalment plan will be fully up to date.
⚠️ Important Notes
Do not allow the member to pay manually via the Shop—this will create a duplicate instalment plan.
Always use the payment link from the Team Orders page.
Following this process keeps your instalment plans accurate, clean, and easy to manage for both the club and the member.