If you need to increase the monthly subscription amount for members with active subscriptions, it’s important to follow the correct process to ensure payments are updated smoothly. Changing the price on an existing subscription does not automatically update active members’ subscriptions.
📝Steps to Update the Subscription Amount
Cancel Current Subscriptions
Go to the Orders Tab and cancel the current subscriptions for all affected members.
This step is necessary because existing subscriptions cannot be automatically updated to the new price.
Note: Members will receive an email notification when their subscription is canceled, so communicate in advance.
Create a New Shop Item
Set up a new subscription with the updated price as a separate shop item.
Send Payment Requests
Once the new shop item is live, send payment requests to all affected members so they can subscribe at the updated price.
💡Communication Best Practices
Notify members in advance: Publish a news article in the app 1–2 times prior to the change to inform members of the upcoming update.
Notify again when live: Send a reminder when the new subscription is available so members can act promptly.
📰Example News Article Template
Title: Important Update: Monthly Subscription Changes
Body:
Dear Members,
We’re reaching out to let you know about an upcoming update to our monthly subscription pricing. To ensure a smooth transition, we’ll be canceling your current subscription and sending out new payment requests at the updated price.
Key Dates:
Current subscriptions will be canceled on [Insert Date, e.g., Monday, 17th November].
New subscription payment requests will be sent on the same day.
What You Need to Do:
Watch for the email notification about your canceled subscription.
When you receive the new payment request, follow the link to subscribe to the updated plan.
This change ensures a seamless experience and accurate payment tracking. Thank you for your understanding and continued support!
If you have any questions, please reach out via the PLAI app or contact us directly.
Warm regards,
[Your Name]
✅Summary
Cancel current subscriptions via Orders Tab
Create a new subscription shop item with the updated price
Send payment requests to affected members
Communicate in advance via app news and reminders