Important: Cancelling a membership is irreversible from this flow. Once confirmed, you can't revert it back to active, if the member needs reinstating, you'll need to create a new membership for them.
Cancelling a membership
Open the member's profile and go to the Membership tab.
Expand the card for the membership you want to cancel.
Tap Cancel Membership. A modal opens.
Choose a timing: Immediately or End of Billing Cycle Date.
Tap Cancel Membership on the modal to confirm.
Once confirmed:
The membership's status updates immediately, no refresh needed.
An email is sent to the member notifying them of the cancellation. This is mandatory and can't be turned off.
For a future-dated cancellation, the member keeps full access until that date, then the status flips to Cancelled automatically.
If you close the modal without confirming, the membership stays exactly as it was.
Note: Cancelling a membership doesn't remove the member from the club, that's a separate action. It also doesn't affect any other memberships the member holds, or any memberships held by a linked guardian or child.
FAQ
Can a member cancel their own membership?
Not through this admin flow. This action is admin-only.
What if the network drops while I'm confirming a cancellation?
You'll see: "Unable to cancel membership. Please check your connection and try again," and nothing is cancelled until it succeeds.
What if the membership was already cancelled by another admin?
You'll see: "This membership has already been cancelled," the modal closes, and the Membership tab refreshes.