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How to Remove a Member from Your Club

How club admins can permanently remove a member from the club, and what happens to their access, memberships, and outstanding balances afterward.

Important: Only Full Admins can remove a member. Removal is immediate and takes the member out of every group in the club at once, it isn't reversible from this flow; the member would need to submit a fresh join request to come back.


Removing a member

  1. Open the member's profile and tap the three-dot menu (⋮) at the top right.

  2. Select Remove from the Club.

  3. A confirmation modal opens, naming the member: "Remove [Member Name] from the club? They will lose all access and be notified by email."

  4. Tap Remove from the Club on the modal.

Once confirmed:

  • The member is removed from the club and every group they were in.

  • Any active memberships they held are cancelled immediately.

  • An email notification is sent to them, this is mandatory and can't be suppressed.

  • You're returned to the roster, and the member no longer appears there.

  • Their historical data (payments, forms, past memberships) is retained for audit purposes.

Note: Any overdue amount the member owed doesn't disappear, it persists in the club's treasury and in the member's own wallet, and they remain obligated to pay it unless you waive it separately.

If you dismiss the modal instead of confirming, nothing changes.


FAQ

What happens if I remove a member who's also a group admin?

They're removed from the club and their group admin role is automatically revoked as part of the same action.

What if the member I'm removing is a guardian with linked children in the club?

You'll see a warning that removing the guardian won't automatically remove their children, since children's memberships are handled separately. You can proceed or cancel.

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