As an admin, you can cancel a member's confirmed booking directly from a facility's detail page.
Open the facility's detail page and find the booking under Confirmed Bookings.
Tap the delete icon on that booking.
A confirmation appears: "Cancel this Booking? The member will be notified and a refund may be due in line with your club's refund policy."
Tap Cancel Booking to confirm, or Cancel to back out and leave the booking as it is.
Once confirmed, the booking shows as Cancelled on that date, and the slot becomes available again for someone else to book.
Important Notes:
Cancelling a booking cannot be undone from this screen. The member is always notified, and a refund is processed automatically or flagged for your team to handle manually, depending on your club's refund policy.
Cancelled bookings are kept as a historical record rather than deleted outright, so you can always see that a slot was booked and then cancelled.
FAQ
Can I cancel a booking that already happened?
No, the cancel action is not available for bookings with a date and time in the past.
What if a booking includes other members joining the main booker?
Everyone attached to the booking is notified of the cancellation, not just the person who made it.