Fix: Room Type Not Showing on Mobile App
If the room type information appears on your desktop itinerary but is missing from the PlanitEasy mobile app, the most common cause is using the wrong field.
Key: Room Description vs. Rooms Important Information
PlanitEasy has two different fields for room details — they work very differently:
Room Description — This is the client-facing field. Whatever you enter here appears on the client itinerary and mobile app.
Rooms Important Information — This is for internal notes only. It does NOT display to clients on the itinerary or mobile app.
If you've been entering room details in "Rooms Important Information" — that's why your clients can't see them. Move the info to the Room Description field.
Click on 'edit' in the action wheel
Add your content in the Room Description field
If the Field Is Correct but Still Not Showing
Try forcing a re-sync:
Open the hotel reservation
Remove the dates from the room
Click Save
Refresh your planner page
Re-add the dates to the room
Save again
This forces the system to re-sync the room data with the mobile app.
On the Client's Side
Ask them to force-close and reopen the PlanitEasy app
Try unsharing and resharing the itinerary to refresh the data
Still Not Working?
Contact PlanitEasy support with your Trip ID and we'll investigate.