If you're waiting on a blockchain transaction, the expected timing depends on the type:
Depositing USDT or USDC to your account
Deposits typically arrive within 5 minutes after the transaction is confirmed onchain. If your deposit hasn't arrived after 15 minutes, check that you sent to the correct address and on a supported network. You can also check your transaction on Plasmascan. If everything looks right, contact support with your transaction hash.
Moving funds from Earn to Cash
After withdrawing from Earn, there may be a short delay while your card balance is topped up. This usually takes just a moment. If it's been more than 30 minutes, contact support.
Cashing out
Cash out swaps execute in the background after you confirm. If a swap fails due to network conditions or low liquidity, your funds stay in your wallet and are not lost. Try again after a few minutes.
Sent to an external wallet and don't see it
If you withdrew to an external wallet (like MetaMask) and the balance isn't showing, you may need to manually add the token. See "I withdrew to a different wallet but I don't see my balance" in Account & Wallet for steps.
If none of these apply, contact support and include the transaction ID from your transaction history.