How long a blockchain transaction takes depends on what you're doing. Find your situation below to see the usual timing and what to check before you contact support.

Deposits typically arrive within 5 minutes after the transaction is confirmed onchain. If your deposit hasn't arrived after 15 minutes, check that you sent to the correct address and on a supported network. You can also check your transaction on Plasmascan. If everything looks right, contact support with your transaction hash.

Minimum deposit per network:

⚠️ Important: Check the minimum deposit for your network in the table above before you send. If you deposit below the minimum, we can’t guarantee that your funds can be recovered.

Crypto deposits go through security checks and are then converted to USD, so they can take longer than stablecoin deposits. Most complete within a few minutes. Track progress in your transaction history: Processing, then Completed.

If your deposit shows Delayed for more than 30 minutes, or hasn't appeared at all, contact support with your transaction hash. If it shows Rejected, contact support to arrange a refund.

→ See: Which crypto can I deposit to Plasma One?

After you move funds from Earn, there may be a short delay while your Cash balance is topped up. This usually takes a moment. If it's been more than 30 minutes, contact support.

Cash out swaps run in the background after you confirm. If a swap fails because of network conditions or low liquidity, your funds stay in your wallet and are not lost. Try again after a few minutes.

Work through these checks in order. Most cases come down to the transaction still being in progress, or the receiving wallet being set to a different network or token.

Open the send in your Plasma One transaction history before troubleshooting the receiving wallet.

If a cross-chain send doesn't show Delivered on yet, it is still in progress and there is nothing to fix in the receiving wallet. If it still hasn't been delivered after 15 minutes, contact support.

The network shown next to Delivered on is where your funds are. Your receiving wallet needs to be set to that same network to show them.

Wallet addresses on Ethereum, Arbitrum, Optimism, Polygon, HyperEVM, Base and BNB Smart Chain look the same, so a wallet set to one of these networks won't show funds delivered on another. Switch your wallet to the delivery network, or add it as a custom network if it isn't listed.

Your transaction details show which token was delivered, for example USDT or USDC. For a cross-chain send, this is the destination token you chose, not the USDT that left your Plasma One balance. For a USDT send on Plasma, the token on Plasma is USDT0.

Many wallets only display tokens that have been added or enabled, so funds can arrive and still stay hidden. Add that exact token on the delivery network. If it isn't in your wallet's token list, add it manually using the token's official contract address for that network.

→ See: I withdrew to a different wallet (MetaMask, etc.) but I don't see my balance

If you sent to a self-custody wallet that doesn't support the delivered token or network, you can import your seed phrase or private key into a wallet that does to see and access the funds.

If you sent to an exchange, contact the exchange. Only the exchange can credit a deposit to your exchange account.

→ See: How do I withdraw funds to an external wallet?

If your send shows Delivered on and you have checked the network and token but still can't see the funds, contact our support team in the app and include the transaction ID from your transaction history. Do the same for any deposit, Earn move or cash out that hasn't completed within the times above, and we will look into it for you.