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What information is available related to member background checks?

Written by Dave Miller

As an administrator, you will have the ability to view specific details about any user background check, it's progress and overall status.

To view information about a user's background check, click on the "BG Checks" tab. You'll be able to identify any/all of the following:

  • whether a user has started a background check within Protect

    • *note: a user will display a completion % of 1-42% if they started the forms, but have yet to submit their check

  • the date a user submitted the background check, i.e. the Applied at date

    • *note: a user will display at 50% completion with an Applied at date if they have submitted a background check but it is still processing with the provider

  • the expiration date of the user's background check

  • the status of a user background check

    • blank = no status/not started

    • Pending = processing

    • Ready = 100% complete

  • download and view the background check report for a user once it is processed

    • *note: ONLY available to admins with full access (not read-only)

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