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What information is available related to member background checks?

Brian Mironer avatar
Written by Brian Mironer
Updated over a year ago

As an administrator, you will have the ability to view specific details about any user background check, it's progress and overall status.

To view information about a user's background check, click on the "BG Checks" tab. You'll be able to identify any/all of the following:

  • whether a user has started a background check within Protect

    • *note: a user will display a completion % of 1-42% if they started the forms, but have yet to submit their check

  • the date a user submitted the background check, i.e. the Applied at date

    • *note: a user will display at 50% completion with an Applied at date if they have submitted a background check but it is still processing with the provider

  • the expiration date of the user's background check

  • the status of a user background check

    • blank = no status/not started

    • Pending = processing

    • Ready = 100% complete

  • download and view the background check report for a user once it is processed

    • *note: ONLY available to admins with full access (not read-only)

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