If you want to take a break from casino gaming, you can request either a casino exclusion or a temporary exclusion.
How to Request a Self-Exclusion
We are committed to providing a safe and responsible gaming environment. If you feel you need to take a break from playing, we are here to help you.
Self-exclusion is a formal process that allows you to temporarily or permanently suspend your account. This guide explains the step-by-step process so you know exactly what to expect.
To ensure your request is documented and processed correctly, our self-exclusion process must be initiated through email. Please send an email with your request to support@bluff.com from the email address registered to your account. We will action it immediately once we receive it.
The Self-Exclusion Process: A Step-by-Step Guide
To ensure your request is handled securely and correctly, our process involves a confirmation and a cooling-off period.
Step 1: How to Start Your Request
To begin the self-exclusion process, you must send an email requesting self-exclusion to support@bluff.com.
Why an email? This request must come from the email address registered to your account. This is a security measure to verify that the request is from you.
What if I use Live Chat? If you contact us via Live Chat, our agents will guide you to send this email to begin the formal process.
Step 2: The 7-Day Cooling-Off Period
Once we receive your emailed request, we will take two immediate actions:
We will place your account on a temporary suspension.
We will email you confirming we've received your request.
This begins a 7-day "cooling-off period."
This period is designed to give you time to consider your decision before it becomes final.
Step 3: Final 24-Hour Confirmation
After the 7-day cooling-off period ends, we will send you a second email.
This email will ask you to confirm if you still wish to proceed with the self-exclusion.
You will have 24 hours to reply to this email.
What Happens After Step 3?
This is the final decision point, and what happens next depends on your response.
✅ IF YOU REPLY to confirm you want to proceed:
We will permanently suspend your account according to your request.
You will receive a final email confirming your self-exclusion is active.
Your account will remain suspended for the duration you choose.
❌ IF YOU DO NOT REPLY within 24 hours (or if you reply "cancel"):
The self-exclusion request will be automatically cancelled.
Your account will be reactivated, and you will be able to log in as normal.
We will email you confirming your account remains active.
If you change your mind later, you will need to restart the process from the 1st Step
Self-Exclusion Durations
When you confirm your request, you can choose from the following periods:
1 Month
2 Months
3 Months
6 Months
12 Months (1 Year)
Indefinitely (Permanent)
Important: What You Need to Know
Once a self-exclusion period is confirmed and applied, it is irreversible for the selected duration.
During the self-exclusion period, you will not be able to log in, play, or deposit.
You will also be removed from our marketing and promotional communications.
We support your decision. If you have any questions about this process, please reach out! I will be more than happy to assist you!