1. Locate the reset button
Ensure the device is powered on by checking if the power LED is illuminated (indicator A in the image below).
Look on the right side of the device.
You should see a small button (indicator B in the image below).
Press down on the button firmly.
You will hear a beeping sound.
2. Wait for 30 Seconds
Holding the button for about 30 seconds (~12-13 beeps)
Watch for the LED lights to reset followed by a single beep
3. Confirm Reset
Once the LED lights reset, release the button.
Your device should now be fully reset.
Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.