At Plugzio, we strive to make device activation as seamless as possible. However, sometimes errors may occur due to connectivity, permissions, or payment issues. Below is a list of common activation errors, their causes, and solutions to help you resolve them quickly.
1. Device Offline
Error Message: "Device is offline or unreachable"
Description: The device is unplugged or not connected to the internet, preventing activation.
Solution:
Ensure the device is properly plugged in.
Check the internet connection and reconnect if necessary.
Restore stored network settings if the issue persists.
2. Insufficient Funds
Error Message: "Insufficient funds in wallet"
Description: The wallet balance is lower than the required activation fee, or ongoing session fees exceed the available balance.
Solution:
Top up your wallet to cover the activation, consumption, and duration fees.
If the session terminates mid-use due to low balance, add funds to resume.
3. Disabled by Default in Conditional Plan
Error Message: "Access to this device is restricted. For access, please contact management".
Description: The device is disabled under the selected payment plan.
Solution:
Ask the manager to uncheck the "Disable Device" option in the payment plan settings.
4. No Permission
Error Message: "Access to this device is restricted. For access, please contact management".
Description: The user lacks permission to activate the device.
Solution:
Contact the manager to grant the necessary access permissions.
5. Low Wallet Balance Warning
Error Message: "Low Wallet Balance".
Description: The wallet balance is below the minimum threshold ($15.00), risking session interruption.
Solution:
Top up your wallet to ensure the balance covers both the activation and session fees.
6. Device Already in Use
Error Message: "This device is already in use".
Description: The device is already active in another session.
Solution:
End the current session before attempting to activate the device again.
7. Bad Wallet (Currency Mismatch)
Error Message: "This device charges in [XX] currency. Please create a [XX] wallet to use this device".
Description: The payment plan currency does not match the user’s wallet currency.
Solution:
Create a new wallet in the required currency, or ask the manager to adjust the payment plan currency.
8. Load Balancing Conflict
Error Message: "Failed to start load-balanced session. Please try again later".
Description: Multiple devices sharing the same breaker amperage cannot activate simultaneously.
Solution:
Remove one of the devices from the load balancing group or stagger activation times.
9. Unregistered Device
Error Message: "Device 'XX' has not been set up by management. Please contact the property manager for more information".
Description: The device has not been registered or assigned by management.
Solution:
Contact the property manager to complete the device registration.
10. Device Set to "Always Off" Mode
Error Message: "This device has been disabled by management. Please contact management for more information".
Description: The device is configured to remain off and cannot be activated.
Solution:
Ask the manager to change the power mode to "Smart" or "Always On."
Need Further Assistance?
Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.