Plugzio Support

Frequently Asked Questions (FAQs)

Question you have asked frequently.

17 articles

Errors and Troubleshooting

[User] Common Errors

[User] I tried activating a charging session through the Plugzio app, but the session keeps spinning. How can I avoid that?

[User] What should I do if there is an issue with topping up my wallet?

[User] Error message “Device is offline or unreachable” and how to solve It

[User] Why Your EV Charging Session Might Stop, and How to Fix It?

Charging Process

[User] Do users need to sign up for a Plugzio account to charge with Plugzio devices?

[User] What happens if someone unplugs while charging

[User] How to secure my charging cable?

[User] How to Unplug the Charging Cable from Your Car Properly

Wallets and Payments

[User] How much does it cost to charge my vehicle with Plugzio?

[User] Do users pay Plugzio for charging?

[User] Are there any idling fees?

[User] Should I pay a fee each time I top up my wallet?

[User] Can I refund my balance?

[User] Is there any option to top up my wallet besides PayPal?

[User] Why Plugzio uses PayPal for transactions?

[User] How can I add a new credit card to my account for payment?