Frequently Asked Questions (FAQs)
Question you have asked frequently.
22 articles
- [User] Common Errors
- [User] I tried activating a charging session through the Plugzio app, but the session keeps spinning. How can I avoid that?
- [User] What should I do if there is an issue with topping up my wallet?
- [User] Error message “Device is offline or unreachable” and how to solve It
- [User] Why Your EV Charging Session Might Stop, and How to Fix It?
- [User] Do users need to sign up for a Plugzio account to charge with Plugzio devices?
- [User] What happens if someone unplugs while charging
- [User] How to secure my charging cable?
- [User] How to Unplug the Charging Cable from Your Car Properly
- [User] Can I connect Plugzio devices to my vehicle?
- [User] Activation Fee Grace Rules
- [User] How Fast Are The Plugzio Chargers?
- [User] Why Charging Current May Be Lower Than Expected on a Plugzio Universal+
- [User] How much does it cost to charge my vehicle with Plugzio?
- [User] Do users pay Plugzio for charging?
- [User] Are there any idling fees?
- [User] Wallet top-up fees
- [User] Can I refund my balance?
- [User] Is there any option to top up my wallet besides PayPal?
- [User] Why Plugzio uses PayPal for transactions?
- [User] How can I add a new credit card to my account for payment?
- [User] Is there a way to store my banking details through the payment options?