In short: No, Plugzio doesn't charge users for using Plugzio devices to charge.
However, two aspects need to be clarified here:
No Commissions for Users: At Plugzio, we take pride in providing a platform that is fair and straightforward for all users. It's crucial to note that Plugzio DOES NOT take any commission from its users.
When activating a charging session, the rate for using the device is set by the device owner (property management), not Plugzio. This ensures a direct and transparent relationship between users and device owners.
Note: If you have any questions about the charging rates you encounter when activating a session, please reach out to the owner of the device directly. They will assist you with any inquiries or concerns about the charges.
PayPal Fee for Wallet Top-ups: When topping up your Plugzio wallet, please be aware that there is a PayPal fee associated with the transaction. This fee is typically 2.9% plus $0.30 for each transaction. It's important to consider this deduction when planning your wallet top-ups. Note that PayPal fees may be subject to change, and we highly recommend heading over to PayPal’s website, which explains the updated rates for processing the transactions:
Plugzio remains committed to providing a user-friendly and transparent charging experience. Through this clarification, we aim to provide our users with the information they need for a seamless Plugzio experience.
Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.