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[User] Difference between Guest Users & Plugzio Users

This article explains what Plugzio Users and Guest Users are, how they work, and the key differences between them so EV owners can choose the option that best fits their charging habits.

Updated over a week ago

Plugzio Users

Plugzio Users are individuals who create a free Plugzio account. Having an account unlocks a set of personalized features designed for frequent or returning EV owners.

Key Features of Plugzio User Accounts

  • Favorites list — Save frequently used devices for quick access.

  • Wallet deposits — Add funds once and activate charging sessions instantly without repeated payment processing.

  • Session history — View past charging sessions, costs, and usage details.

  • Multi‑device activation — Start more than one charging session at the same time.

  • Lower transaction fees — Wallet-based payments reduce per‑session payment processing fees.

  • Enhanced support — Faster and more personalized assistance for account holders.

Who Plugzio Accounts Are Best For

  • EV owners who regularly use Plugzio devices

  • Users who want lower fees and faster checkout

  • Anyone who prefers tracking their charging history

  • Drivers who want a smoother, app-like experience

Plugzio accounts are free and take only a few minutes to create. ([User] Get started with Plugzio!)

Guest Users

Guest Users are individuals who choose not to create a Plugzio account. Instead, they pay per charging session using a one-time checkout flow.

Key Characteristics of Guest Users

  • No account required — Start a session without registering.

  • Pay per session — Each charging session is processed as a standalone transaction.

  • No wallet balance — No stored funds; payment is authorized per use.

  • Simple and quick — Ideal for occasional or one-time charging needs.

Who Guest Mode Is Best For

  • EV owners who rarely use Plugzio devices

  • Visitors or travelers who only need one-time charging

  • Users who prefer not to store money in a wallet

Choosing the Right Option

  • If you charge with Plugzio often, want lower fees, and prefer a faster checkout, a Plugzio account is the better choice.

  • If you only need to charge once in a while or don’t want to store funds, Guest Mode offers a quick, no‑commitment option.

Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.

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