If you see this message “Device is offline or unreachable” when trying to start a charging session, your Plugzio device might be powered off or offline. To have a better idea, please read this article to the end:
Device LED is Off:
If the device LED is off, it means that the device is not receiving power. Please contact Plugzio via the customer support online chat, and we will try fixing the issue with the help of an on-site member of property management and bring the device back online as soon as possible.
Device LED is On:
For Universal Plus and Integrated devices (Level 1), if the LED is on, please ensure that the LED light breathes cyan. This indicates that the device is ready to be used by users. The light should never remain a solid color. If it does, please let us know.
For Cando devices (Level 2), If the Cando device is powered on and the WiFi LED is blinking, it indicates that the device has an internet connection and should work just fine. However, if the WiFi indicator is solid blue, it means the device is searching for an internet connection and does not yet have internet connectivity. Please chat with us and let us know. The support team will reach out to the property manager to get it back online.
Still having trouble charging your car?
If you are still unable to start charging, you might need to double-check the below:
Make sure the charging cable is connected to your car, plugged into the outlet properly, and is not loose.
Confirm that you plugged in the charging cable to your car first, then attempt to start a session via the Plugzio app or webpage.
Note that in some outlets, there's a button where you plug in your charger, called the GFCI switch, and sometimes it can be switched accidentally, causing the session to terminate after 2 minutes. If that’s the case, please try pushing the button first and then try again to start a session.
If you are still experiencing issues after trying out the above steps, please reach out to customer support:
Email: help@plugzio.com
Call: +1 848-600-5544
Chat: internal Chat With Us feature in your dashboard (last option on the left sidebar)
