Imagine you have topped up your Plugzio wallet with $X and you only used a part of it for using the Plugzio devices (depending on the rate that the device manager has set on the Plugzio units) and you would like to get the remaining balance back.

In order to request a refund to receive a full refund back to the bank account used for topping up your Plugzio wallet. you can contact the Plugzio customer care team and make sure to mention the reason of the refund.

Note: Refunds are processed within 2-3 business days after approval by the Plugzio customer care team.

The best ways to get in touch with us for your refund request is one of the below:

Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.