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Why might a payment not reconcile?
Why might a payment not reconcile?
R
Written by Rob Owen
Updated over 3 weeks ago

We automatically reconcile Tax-Free Childcare (TFC), Care-4, Computershare, Edenred, Kiddivouchers and Sodexo/Pluxee payments. Our system will strive to reconcile every payment but you may still see a small number of payments that we were unable to reconcile.

Here are some common reasons why a payment might not have reconciled:

  • Although the parent reported the payment as complete, the payment was not made

  • We couldn't find a matching payment amount

  • We couldn't find a matching parent or child reference despite a matching amount

  • With childcare voucher payments, we are missing the relevant login details or the login details you provided previously is no longer working

  • With TFC payments, your bank connection for reconciliation has expired

  • With TFC standard payments:

    • The payment was made in separate chunks that add up to the amount owed. For example, a total of £60 should be made and the parent first transferred £20 and then transferred another £40

    • The parent did not click on the "I've made the payment" button to complete the payment

    • The parent entered an incorrect child's TFC reference number or did not enter one at all

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