PonchoPay for Providers
Advice and answers for providers.
What do the payment statuses mean?
How do I update the status of a payment to "complete" or "in bank"?
How do I cancel a voucher payment?
How do I refund a payment to a parent?
How do I create a payment link to send to a parent for one-off payment?
How long does it take for refunds to be processed?
Why might a payment not reconcile?
How do I update a payment?
How do I partially charge a parent's card?
How do I quickly find out if a parent has made a TFC payment and how much?