You submitted a survey, and it was approved, but your reward amount hasn't changed. Why?

You might be checking your balance from a different platform than the one you used to complete the survey. For example, if you finished the survey on a desktop, the reward will likely only be visible when you log in again from a desktop. If you check your account on a mobile browser or partner app, you might not see the updated balance.

To see your updated reward, always use the same platform you used to complete the survey. Don't worry, your total balance is correct and will remain the same. To make it easier to track your rewards, it's best to choose one main platform to access Responova.