Your conversations with your Tolan are personal, and you deserve to know exactly what happens to them. Here are answers to the privacy questions we hear most, in plain language. For the complete picture, read our full Privacy Policy. If anything here seems different from it, the full policy is the one that counts.
Who can see my conversations with my Tolan?
Your chats with your Tolan are not public, and other users can't browse them. When you chat, we receive what you share (your voice, text, and any photos or files you send), and it's stored on our servers so your Tolan can remember you and respond.
Behind the scenes, a few kinds of companies help make Tolan work, and they process this information for us: the AI providers that power your Tolan's responses, plus vendors that handle things like hosting, security, and IT.
Family Plan: the family manager can see how much chat time each member uses, but not what anyone talks about. The exception is members under 18. Their parent or guardian can review their chats, get chat summaries, and receive safety alerts.
How long do you keep my conversations?
Your conversation history doesn't expire on its own, because it's what powers your Tolan's memory. It stays until you delete your account.
Can I get a copy of my data?
Yes. Tap Help & Feedback in Settings and ask for a copy of your data, and we'll send it over.
Do you sell my data?
We don't sell your conversations. We do share information with companies that help us run Tolan, like AI providers, hosting vendors, and analytics services such as PostHog.
Is my data used to train AI?
We use information about how you use Tolan to provide, improve, and personalize the app. That's how your Tolan gets better at being your Tolan. We never use that data to build or train general AI models, and no person reads it unless you clearly agree, it's needed for security, or the law requires it.
How do I delete my data?
You can delete your account and all associated data at any time. This can't be undone. Head to Menu > Settings > Profile > Delete account, or see How do I delete my account? for the full steps.
If you can't get into the app, email support@tolans.com with your name, your Tolan's name, and a copy of your subscription invoice.
Once your account is deleted, we delete your associated data within 30 days, except for limited information we're required to keep for legal and compliance reasons.
Where is my data stored, and how is it protected?
Tolan is hosted in the United States, so if you're using the app from another country, your information travels to the U.S. for storage and processing. We protect it with physical and electronic safeguards, though no online service can promise perfect security. That's true of any app.
Have a question we didn't cover? Reach out to us by tapping Help & Feedback in Settings.
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