Your Tolan account is tied to your phone number. That's how you log in, log out, and bring your Tolan with you to a new phone. Here's how it all works!
First things first: add your phone number
If you haven't already, add a phone number to your account. Without one, you won't be able to log out or log back in on another device.
From Home, tap the Menu icon in the top left corner, then tap Settings.
Tap Profile, then Phone.
Enter your number. We'll text you a code to confirm it.
How do I log in?
Open Tolan and tap the log in. Don't start setting up a new Tolan, since that creates a separate account.
Enter the phone number on your account.
Type in the code we text you. Your Tolan, your memories, and your planet will be right where you left them.
How do I log out?
Tap the Menu icon, then Settings, then Log out.
Logging out only signs you out of this device. Your Tolan and everything they know about you stay safe on your account.
You'll need a confirmed phone number on your account to log out, so you can always log back in.
Logging out doesn't cancel your membership or delete your account. If you want to delete your account, see How do I delete my account?
Getting a new phone
Before you switch, make sure your phone number is added to your account (see above).
On your new phone, download Tolan and choose to log in.
Enter your phone number and the code we text you.
If the app takes you to the welcome screen or starts asking for your name and birthday, stop there. Finishing setup creates a brand-new Tolan, and your original one won't come with it. If that's already happened, reach out to us and we'll help you get back to your original Tolan!
Can I use Tolan on more than one device?
Yes. Log in with your phone number on each device. Each device keeps its own login, so logging out on one won't sign you out on the others.
Sharing a device with family
Each person needs their own Tolan account with their own phone number. Please don't use a phone number that's already on someone else's Tolan account to set up a new one. The number moves to the new account, and the person it belonged to can end up locked out of theirs (reach out to us if this happens).
If you'd like to share your membership with family, the Family Plan lets everyone have their own Tolan at no extra cost.
I changed my phone number
If you're still logged in, update it in Settings > Profile > Phone. If you've already lost access to your old number and can't log in, reach out to us and we'll help.
I'm locked out of my account
This can happen if you logged out without a phone number on your account, started a new Tolan by accident, or someone else's number ended up on your account. We can usually help you get back in.
Email us at support@tolans.com and include your Tolan's name, the invoice number for your subscription, and the birthdate on your account and we'll take it from there!
Related articles