It is advised that you do not make any changes to the return request without proper consideration. This is to avoid miscommunication between you and your customers. For example, a customer may have dropped off the parcel to be returned back to your warehouse, but it would cause complications if the request was abruptly rejected or changed mid-transit.
However, if you or your customer have made a genuine mistake on the return request updates, you can reach out to our team at support@postco.co for further assistance.
Alternatively, view the following articles for more information: