Frequently asked questions
Frequently asked questions
38 articles
- Am I allowed to make changes to the return requests?
- Can customers return/exchange items of the same order at different time?
- Can customers submit a return through their Shopify customer account?
- Can I add more return item after a return request submission?
- Can I add more return items after receiving a return request?
- Can I cancel my customer’s return request?
- Can I create a return request on behalf of my customer?
- Can I create multiple logins for my staff?
- Can I customise what my customers see while selecting a return method?
- Can I edit the return method after return request submission?
- Can I edit the shipping method after a return request submission?
- Can I refund customers the shipping fees on their Shopify order?
- Can my customers edit their return request?
- Can my customers return an item that they've exchanged for?
- How to encourage customers to opt for exchange and store credit over refund?
- How do I adjust Rise.ai store credit amount when archiving the return request?
- How do I cancel a gift card when archiving the return request?
- How do I check if an existing gift card is cancelled when unarchiving the return request?
- How do I locate my FedEx credentials?
- How do I resend an email notification to a customer?
- How do I set up a gift card product?
- If my customer placed an order with a discount applied, will the same discount carry over during the return process?
- Missing customs information for international returns
- My customer has not received their refund. What should I do?
- Where can I locate a product’s variant ID?
- Why does my portal look distorted?