General
General
26 articles
Am I allowed to make changes to the return requests?
Can customers return/exchange items of the same order at different time?
Can customers submit a return through their Shopify customer account?
Can I add more return item after a return request submission?
Can I add more return items after receiving a return request?
Can I cancel my customer’s return request?
Can I create a return request on behalf of my customer?
Can I create multiple logins for my staff?
Can I customise what my customers see while selecting a return method?
Can I edit the return method after return request submission?
Can I edit the shipping method after a return request submission?
Can I refund customers the shipping fees on their Shopify order?
Can my customers edit their return request?
Can my customers return an item that they've exchanged for?
How to encourage customers to opt for exchange and store credit over refund?
How do I adjust Rise.ai store credit amount when archiving the return request?
How do I cancel a gift card when archiving the return request?
How do I check if an existing gift card is cancelled when unarchiving the return request?
How do I locate my FedEx credentials?
How do I resend an email notification to a customer?
How do I set up a gift card product?
If my customer placed an order with a discount applied, will the same discount carry over during the return process?
Missing customs information for international returns
My customer has not received their refund. What should I do?
Where can I locate a product’s variant ID?
Why does my portal look distorted?