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How AI Handles Client Privacy and Security

PractaLuma is built for clinicians and respects the highest standards of privacy, confidentiality, and data protection.

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Written by Andrew Hargitay
Updated over 3 months ago

1. Data is never used to train AI

  • None of your content β€” audio, notes, or documents β€” is used for AI training

  • AI models are used in real-time and do not retain data

2. You’re in control of your data

  • Choose to auto-delete transcriptions after a set period

  • Use one-click de-identification to remove names and sensitive information

  • Delete any file or session at any time β€” permanently

3. Built to comply

  • PractaLuma complies with:

    • Australian Privacy Principles (APPs)

    • HIPAA (USA)

  • End-to-end encryption is used for data in transit and at rest

4. No third-party storage

  • External services that support the platform cannot store your data

  • Notes and files are stored in secure, localised infrastructure

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