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How Secure Is My Data?

PractaLuma is built to meet healthcare-grade privacy and security standards β€” with client data protected at every step.

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Written by Andrew Hargitay
Updated over 3 months ago

1. Your data is encrypted

  • All data is encrypted at rest and in transit using AES-256

  • This means your recordings, transcripts, and notes are protected from interception or unauthorised access

2. Hosting and compliance

  • Data is stored securely in Australian-based servers

  • PractaLuma is aligned with:

    • Australian Privacy Principles (APP)

    • Health Records Act (Vic)

    • GDPR and HIPAA frameworks where relevant

3. Your content is not used to train AI

  • Recordings, notes, and client content are not shared with external AI services for training

  • AI models run in a secure environment and generate notes without storing your data

4. You have full control over your data

  • Delete sessions, recordings, or notes permanently from the platform at any time

  • PractaLuma staff cannot access your client data unless explicitly authorised for support

  • An audit trail logs all access to session content

5. Multi-layered user protection

  • Role-based permissions control what users can view, export, or edit

  • Two-factor authentication (2FA) is available and recommended for clinic teams

  • PractaLuma is regularly security-tested and updated

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