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Privacy & Security at PractaLuma

Your Trust Is Our Priority: Privacy & Security at PractaLuma

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Written by Andrew Hargitay
Updated over 3 months ago

PractaLuma is designed with one principle at its core — your clients' confidentiality and your practice’s safety come first. Our Trust Shield framework protects your data at every step, without sacrificing usability or innovation.

1. Triple-layered protection at every level

  • Enterprise-grade encryption: All data — including audio, transcripts, and notes — is encrypted at rest and in transit using AES-256 standards

  • Secure Australian-based data centers store all client data in compliance with local and international health data laws

  • Multi-level access controls limit visibility by role, ensuring that only authorised users see sensitive information

2. No AI data retention

  • Zero AI training from your content: Your data is never used to train any AI models, including third-party services

  • Each transcription and note is generated securely and temporarily, then wiped from the AI model’s memory immediately after use

  • You maintain full ownership and control over all session content

3. You choose how long we store your data

  • PractaLuma allows you to set data retention preferences

  • Options include:

    • Auto-deletion of audio files and transcripts after a set period

    • Long-term storage for recordkeeping or medico-legal requirements

  • You can update these settings at any time

4. Multi-factor authentication is the default

  • All PractaLuma accounts are secured with multi-factor authentication (MFA)

  • MFA adds a second layer of protection when logging in, helping prevent unauthorised access

  • This is required for all users, ensuring a consistent security baseline

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