PractaLuma is designed with one principle at its core — your clients' confidentiality and your practice’s safety come first. Our Trust Shield framework protects your data at every step, without sacrificing usability or innovation.
1. Triple-layered protection at every level
Enterprise-grade encryption: All data — including audio, transcripts, and notes — is encrypted at rest and in transit using AES-256 standards
Secure Australian-based data centers store all client data in compliance with local and international health data laws
Multi-level access controls limit visibility by role, ensuring that only authorised users see sensitive information
2. No AI data retention
Zero AI training from your content: Your data is never used to train any AI models, including third-party services
Each transcription and note is generated securely and temporarily, then wiped from the AI model’s memory immediately after use
You maintain full ownership and control over all session content
3. You choose how long we store your data
PractaLuma allows you to set data retention preferences
Options include:
Auto-deletion of audio files and transcripts after a set period
Long-term storage for recordkeeping or medico-legal requirements
You can update these settings at any time
4. Multi-factor authentication is the default
All PractaLuma accounts are secured with multi-factor authentication (MFA)
MFA adds a second layer of protection when logging in, helping prevent unauthorised access
This is required for all users, ensuring a consistent security baseline