We know how frustrating it is when the audio doesn't work properly. Especially when you are trying to improve your speaking skills! Since our platform uses real-time voice processing to help you learn languages, it requires clear audio input and specific device permissions to function. Most audio issues are caused by incorrect settings or external hardware interference!
Solutions to Try First
1. Check the Microphone Button
To speak to your avatar, you need to interact with the blue microphone button correctly.
Try holding the button while you speak.
Alternatively, hold and slide up the button to "lock" it for longer responses.
2. Check Permissions & Hardware
The app cannot hear you if it doesn't have permission to access your microphone.
Permissions: Go to your phone's Settings > Apps > Praktika > Permissions and ensure the Microphone is enabled. The links below might be useful!
Android: https://support.google.com/android/answer/9431959?hl=en-GB
iOS: https://support.apple.com/en-gb/guide/iphone/iph168c4bbd5/ios
Physical Blockage: Ensure your phone’s microphone isn't blocked by a case, dust, or your hand.
3. Environmental & Device Interference
External factors can often disrupt the AI's ability to process your voice.
Noisy Environments: If there is too much background noise where you're studying, the voice recognition may get a bit confused. Try practicing in a quiet space.
Bluetooth & CarPlay: If you are connected to a car system or Bluetooth headphones, the audio might be routed incorrectly. Try disconnecting these devices to see if it resolves the issue.
4. App Maintenance
Sometimes a fresh start is all the app needs to sync properly.
Update: Visit the App Store or Google Play Store to ensure you are on the latest version.
Reinstall: If the issue persists, try uninstalling and then reinstalling Praktika. This often clears deep-seated configuration errors.
Still having trouble?
If you have tried all the steps above and your audio is still not working, we want to investigate this for you.
How to contact us:
Open the Profile page in the app.
Tap the ⚙️ gear icon (Settings).
Select 'Contact via Email'.
Note: Please leave the automatically generated text (User ID) in the email body so we can check your device logs.
Helpful details to include:
Are you using headphones (wired or Bluetooth)?
Does the app fail to hear you, or can you not hear the avatar?
Does this happen in every lesson or just a specific one?
Our support team is dedicated to getting you back to your language practice! We will review your report and get back to you within 24-48 hours.