Troubleshooting: What to do if Praktika is crashing
This article provides step-by-step instructions to resolve performance issues, app crashes, or freezing on both iOS and Android devices.
Quick Fixes to Try First
Before reaching out to our team, please try these standard troubleshooting steps which resolve 90% of technical glitches:
1. Update to the Latest Version Outdated versions can cause compatibility issues.
iOS: Open the App Store > Search for "Praktika" > Tap Update.
Android: Open the Google Play Store > Tap your profile icon > Manage apps & device > Find Praktika and tap Update.
2. Force Close and Restart Completely close the app (swipe it away from your recent apps) and reopen it. This clears temporary memory conflicts.
3. Check Your Connection Ensure you have a stable Wi-Fi or cellular data connection. Some features in Praktika require a consistent real-time connection to function properly.
4. Clear Cache (Android Only) Go to your phone’s Settings > Apps > Praktika > Storage > Clear Cache.
Still having trouble? Report the issue
If the app continues to crash after updating, we want to fix it for you as soon as possible! To help our engineering team identify the bug, please send us a detailed report.
How to contact us via the app:
Open the Praktika app.
Go to the Profile Page.
Tap the ⚙️ gear icon on the top right corner.
Scroll down and tap 'Contact via Email'.
Important: Do not delete the automated text (User ID) in the email, as this helps us identify your account and device logs.
What to include in your email:
To speed up the resolution, please provide as much information as possible:
When does it crash? (e.g., "Right after I open the app," "During a speaking practice," or "When I click on my profile").
Device Model: (e.g., iPhone 15, Samsung S23).
Screenshots/Screen Recording: If possible, attach a video showing the crash happening.
Our support team typically responds within 24-48 hours. We appreciate your patience while we investigate!