We know how much effort you put into your studies, and we know it’s frustrating when that progress isn’t reflected. While we work hard to ensure the app is stable, there are rare, isolated cases where a sync error might cause a lesson to not save or a streak to appear lost.
Don't worry! In most cases, we can help you get back on track!
How to resolve this
To help us reinstate your progress and investigate exactly what happened, please reach out to our support team with a detailed report.
How to contact us:
Via the App (Recommended): Go to your Profile > ⚙️ Gear Icon > 'Contact via Email'. This automatically includes your User ID, which is essential for us to find your records.
Via our Website: If you cannot access the app, please use our Contact Us page.
What to include in your message:
The more information you provide, the faster we can resolve the issue:
What exactly is missing? (e.g., "My 50-day streak reset to 0," or "I finished Lesson 4 but it's showing as locked").
When did it happen? (e.g., "Right after I updated the app" or "After I finished a lesson this morning").
Screenshots: If you have any screenshots of your progress before it was lost, please attach them to your email.
Our Commitment
We are working hard to ensure Praktika is always stable so these issues are avoided in the future. Once you contact us, our support team will get back to you within 24-48 hours to help manually restore your progress or investigate the cause.
Keep practicing! Even if the visual counter is temporarily wrong, the AI continues to learn from your conversations and adapt to your level as you learn languages.