We are working hard to make sure the app is always stable and the study plan / lesson loads seamlessly. Sometimes, network connection can influence loading velocity. Make sure you are in an area with good connection / wifi.
If the issue persists, in order to let us know exactly what happened, please go to your profile in the app and click on “Report technical issue”. This enables us to see exactly what happened technology-wise. Try to provide as much information as possible so our support team can better understand your issue. We will get back to you within 24-48 hours to help resolve it!