General Requirements (Applies to ALL Devices)
1. Start Meter Reads Are Required
Start meter readings are required for every device, no exceptions.
Meter reads must reflect the current total counts at the time coverage begins.
📌 Coverage cannot start without valid meter reads.
✅ Devices NOT on Contract Within the Last 6 Months
If the device has not been on contract with us in the past 6 months, additional documentation is required.
2. Configuration Pages or Customer Confirmation
One of the following is required:
✅ Configuration pages from the device which shows start meters, serial number and make/model.
📌 This confirms device specs and current condition before coverage begins.
⚠️ Non‑Printer Devices (Copiers, Wide Format, etc.)
If the devices being added are anything other than printers AND they have not been on contract in the past 6 months:
3. Chargeable Service Call Is Required
A billable service call is required to:
Inspect the device
Bring it up to service standards
This must be completed before coverage starts
✅ Important:
After the service call is completed, Rule #2 above still applies
(configuration pages or qualifying customer email confirmation are still required).
✅ Quick Reference Table
Scenario | What’s Required |
All devices | ✅ Start meter reads |
Device off contract > 6 months | ✅ Config pages or customer company-email confirmation |
Non-printer + off contract > 6 months | ✅ Chargeable service call plus Rule #2 |